Due to the latest border closures in Australia, we are experiencing higher than usual requests from our customers. Your continued support and patience is appreciated at this time.
With the curve in COVID-19 cases successfully flattened, states have begun opening their borders, inviting Australians to travel interstate without requirements for quarantine. This has resulted in a nationwide spike in rental car sales.
Due to recently reduced fleet sizes across the country, car rental companies are now struggling to meet the sudden surge in demand, and industry officials are urging customers to book in advance, especially when looking to rent a car in cities such as Adelaide, Hobart, Canberra, and regional cities where fleets are highly limited.
Mike Boyd, CEO of industry aggregator VroomVroomVroom.com.au, has endorsed these recommendations, citing a rapid spike in web traffic and bookings correlating to state borders opening in early November of 2020. “Aussies have plenty of pent-up demand for travel which will all be directed toward domestic holidays for the foreseeable future. We welcome everyone holidaying at home after a tough year for the industry, and encourage everyone to book early to avoid disappointment.”
Mr. Boyd added that while VroomVroomVroom and car rental companies are working around the clock to resolve instances of fleet limitations, customers planning to travel over the holidays should make arrangements sooner rather than later to avoid missing out.
To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitiser where available. We already had very thorough cleaning processes in place to ensure our vehicles are always at the highest standard for customers.
Since the development of the Coronavirus around the world, we have further enhanced our cleaning protocol, which includes using an industry-grade cleaning solution throughout the vehicle, paying particular attention to hard surfaces that people touch, such as steering wheels, door handles, key fobs and dashboards. In addition, we are taking steps to ensure the welfare of our employees. This includes instructing employees who feel ill to stay home and consult their healthcare providers.
Every high contact area in our offices, including counter surfaces and terminals, are cleaned with disinfectant every 2 hours, and the interiors of our rental cars are disinfected between every booking across all high-contact areas and surfaces. Hand sanitiser dispensers are available for all customers and employees. The interior of our Courtesy Shuttle Buses are also disinfected at least three times a day.
East Coast Car Rentals thanks you for your support and wishes you a safe and happy journey.
During this unprecedented time, the safety of our community, coworkers, and customers remains our top priority. That’s why we’ve implemented our Complete Clean Pledge. While we’ve always had a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are now being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for vehicles, shuttles and branch locations, as well as social distancing practices.
Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes washing, vacuuming, general wipe down, and sanitising with a disinfectant that meets leading health authority requirements, with particular attention to more than 20+ high-touch points. We also have measures in place to immediately isolate and quarantine any vehicle if needed.
Your safety, as well as the safety of our people, is our #1 priority!
All counter tops and equipment (such as tablets, pens and credit card machines) will be cleaned and sanitised after serving each customer. We’re also introducing Plexiglass windows with the intention of reducing contact.
Stringent cleaning processes using disinfecting agents is being carried out between each rental, with specific attention given to the gear shift, glove box, seat belts, internal and external handles, the dashboard (including all dials and buttons), steering wheel and indicators, rear view mirror, and car keys. Child seats and GPS units are also being cleaned to strict guidelines.
The safety of our staff and customers is a priority to Hertz. Like everyone, we're adapting to the current COVID-19 situation and observing all national and international measures to minimise the spread of the virus.
We wanted to take this time to reassure you that the utmost attention is being paid to cleaning. As well as our usual high standards of cleaning, all of our vehicles are now going through an enhanced process, which involves the sanitising of every vehicle between each rental using detergent cleaning products.
Across all Hertz locations, we are continually sanitising our rental counters and customer touch points. We are also doing this in our customer return areas. As we carry out these additional cleaning measures, we apologise for any inconvenience or delays you may experience.
What are we doing to keep you safe?
Peace of mind when you travel especially in times like this is critical. At Thrifty, we have implemented rigorous hygiene standards and adopted safe work practices in regard to our vehicles and our locations.
Thrifty uses an ethanol (alcohol) based cleaning product for all our vehicles. We hold high levels of stock of this product and will replenish as required to maintain compliance with Department of Health Guidelines. Additionally, Thrifty will quarantine a vehicle for a minimum of 4 days, beyond the 72 hour threshold prescribed prior to cleaning. This will not only ensure the safety of our clients but also that of our employees. As previously noted all our cleaning staff are required to abide by our COVID-19 processes and PPE equipment guidelines.