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Car Rental and the Coronavirus in Australia

COVID-19 updates

Vaccine Travel Requirements

Before you book, please ensure you are familiar with the vaccination requirements and travel restrictions active in the state you will be travelling in. Also note that in some states, car rental providers may not be able to rent their vehicles to individuals that are not fully vaccinated. Visit the links below for more info on each state's rules:

Queensland requirements
New South Wales requirements
Victoria requirements
Western Australia requirements
South Australia requirements
Tasmania requirements
Northern Territory requirements
Australian Capital Territory requirements

The information provided may not always be up to date, so be sure to check regularly for any updates provided by the states and health authorities.


Latest Border Closures - July 13, 2021

Due to the latest border closures in Australia, we are experiencing higher than usual requests from our customers. Your continued support and patience is appreciated at this time.


Update from VroomVroomVroom - November 13, 2020

Mike BoydWith the curve in COVID-19 cases successfully flattened, states have begun opening their borders, inviting Australians to travel interstate without requirements for quarantine. This has resulted in a nationwide spike in rental car sales.

Due to recently reduced fleet sizes across the country, car rental companies are now struggling to meet the sudden surge in demand, and industry officials are urging customers to book in advance, especially when looking to rent a car in cities such as Adelaide, Hobart, Canberra, and regional cities where fleets are highly limited.

Mike Boyd, CEO of industry aggregator VroomVroomVroom.com.au, has endorsed these recommendations, citing a rapid spike in web traffic and bookings correlating to state borders opening in early November of 2020. “Aussies have plenty of pent-up demand for travel which will all be directed toward domestic holidays for the foreseeable future. We welcome everyone holidaying at home after a tough year for the industry, and encourage everyone to book early to avoid disappointment.”

Mr. Boyd added that while VroomVroomVroom and car rental companies are working around the clock to resolve instances of fleet limitations, customers planning to travel over the holidays should make arrangements sooner rather than later to avoid missing out.

If you are yet to book your holiday rental car, visit VroomVroomVroom today, or contact the customer care team on 1300 722 920, available weekdays from 9am to 5pm AEST.


Updates from the Car Rental Providers

Avis and Budget

To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitiser where available. We already had very thorough cleaning processes in place to ensure our vehicles are always at the highest standard for customers.

Since the development of the Coronavirus around the world, we have further enhanced our cleaning protocol, which includes using an industry-grade cleaning solution throughout the vehicle, paying particular attention to hard surfaces that people touch, such as steering wheels, door handles, key fobs and dashboards. In addition, we are taking steps to ensure the welfare of our employees. This includes instructing employees who feel ill to stay home and consult their healthcare providers.

Dollar

Before each rental, our vehicles are cleaned and disinfected to follow CDC guidelines with our multi-point cleaning process, which includes an interior disinfection, vacuuming the interior and trunk, an exterior wash, and odour removal.

East Coast Car Rentals

Every high contact area in our offices, including counter surfaces and terminals, are cleaned with disinfectant every 2 hours, and the interiors of our rental cars are disinfected between every booking across all high-contact areas and surfaces. Hand sanitiser dispensers are available for all customers and employees. The interior of our Courtesy Shuttle Buses are also disinfected at least three times a day.

East Coast Car Rentals thanks you for your support and wishes you a safe and happy journey.

Enterprise

During this unprecedented time, the safety of our community, coworkers, and customers remains our top priority. That’s why we’ve implemented our Complete Clean Pledge. While we’ve always had a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are now being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for vehicles, shuttles and branch locations, as well as social distancing practices.

Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes washing, vacuuming, general wipe down, and sanitising with a disinfectant that meets leading health authority requirements, with particular attention to more than 20+ high-touch points. We also have measures in place to immediately isolate and quarantine any vehicle if needed.

Europcar

Your safety, as well as the safety of our people, is our #1 priority!

All counter tops and equipment (such as tablets, pens and credit card machines) will be cleaned and sanitised after serving each customer. We’re also introducing Plexiglass windows with the intention of reducing contact.

Stringent cleaning processes using disinfecting agents is being carried out between each rental, with specific attention given to the gear shift, glove box, seat belts, internal and external handles, the dashboard (including all dials and buttons), steering wheel and indicators, rear view mirror, and car keys. Child seats and GPS units are also being cleaned to strict guidelines.

Hertz

The safety of our staff and customers is a priority to Hertz. Like everyone, we're adapting to the current COVID-19 situation and observing all national and international measures to minimise the spread of the virus.

Before we rent any vehicle, they are cleaned and disinfected to follow CDC guidelines with our 15-point cleaning process. We use our Hertz Total Disinfectant and seal the vehicle for your protection, which includes an exterior wash, a full wipe-down of interior surfaces, checking and cleaning of compartments, and odour removal.

Across all Hertz locations, we are continually sanitising our rental counters and customer touch points. We are also doing this in our customer return areas. As we carry out these additional cleaning measures, we apologise for any inconvenience or delays you may experience.

Thrifty

Before each rental, our vehicles are cleaned and disinfected to follow CDC guidelines with our multi-point cleaning process, which includes an interior disinfection, vacuuming the interior and trunk, an exterior wash, and odour removal.