What should I do with my car rental booking if my flight is delayed?

If you supplied your flight number when you booked your airport hire car, your rental provider will be able to see that your flight has been delayed and will stay up to date with your expected arrival time. Generally, rental providers are more than happy to hold your booking in these instances, although once you know your flight has been delayed, it’s best to get in touch to discuss your options and arrange a new pickup time.

In the event your flight is cancelled but not rescheduled, or is being re-routed to another airport, you will need to notify your rental provider as soon as possible to discuss arrangements.

For more information on renting a car at an Australian airport, check out our airport rentals page.

Important:

Delayed flight

We recommend including your airline and flight information when placing a rental car booking — and some providers may require it as a part of their booking process. Providing your car rental provider with your complete flight information will mean they can check with the airline for any delays to your flight, ultimately resulting in a smoother airport pickup experience for you.