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    Need help with your car rental? Phone: 1300 722 920

    A Step-by-Step Guide to the Car Rental Process in Australia

    Rental cars parked in the parking area in Australia

    Picking Up Your Rental Car

    Arriving at the depot

    Arrive at your car rental depot at the time you have specified. If you are unfamiliar with the location it is a good idea to plan your route in advance. If picking up a vehicle from an airport, make sure you have provided your flight details in case of any delays. Make sure you have brought your booking confirmation, driving licence and any relevant identification documents with you. You can generally find a list of documents you will need in your confirmation email. Here is a quick checklist of things you should remember to bring with you:

    • Driving licence and your International Driving Permit (if required).
    • Credit card in the name of the renter.
    • Additional drivers will also be required to show their licence.

    Signing your rental agreement

    Check over the details of your rental agreement carefully and ask the car rental representative if there is anything you do not understand. Note the date and time when you will need to return the vehicle, and read the terms and conditions set out in the agreement. Here are a few things you should be aware of when picking up your rental car:

    • You will be offered excess reduction products at the counter to reduce your financial liability. If you have already purchased Rental Vehicle Excess Insurance, you may not require this product.
    • Do you require any optional extras? For a fee, you can request child seats, GPS devices, pre-pay your fuel and more.
    • If you're rental depot is a premium location, you will be required to pay an extra fee at the counter. Airports are often considered premium locations and attract a surcharge. 

    Checking the vehicle

    The last step before you depart the depot is to carefully check the car for any damage, and make sure you are familiar with its features. Take photos and video of any damage, and make sure you report any damage not listed. Once you have confirmed there is no additional damage, it is time to start your journey.

    • You will receive a form with the existing damage marked. Do not assume that this is the only damage on the vehicle, as things can often be missed. It is important to do a check yourself and report any extra damage.
    • If you are unsure of any of the features of the car, ask a car rental representative to show you before you leave the depot. 

    Returning Your Rental Car

    Filling up the car

    Before you return your vehicle, make sure it is completely filled with fuel to avoid any additional charges. It is a good idea to find a petrol station close to the rental depot to ensure the tank is completely full.

    • If you have selected to pre-pay for your fuel, you are not required to fill the tank before returning the vehicle. 
    • You will be charged for the fuel at a more expensive rate if you return it to the depot without a full tank. Save time and money by filling the car before you return it. 

    Take your personal items

    Make sure you don't leave any of your personal items in the rental car when you hand over the keys to the rental assistant. The assistant will then check the car for any additional damage.

    Pay any final charges

    If you have not returned the car with a full tank, or there is any additional damage or you have exceeded the mileage limit, this is when you will pay these additional charges. Once you have paid the specified amount, you are ready to leave the depot.

    • If you have been charged for damage, it is a good idea to keep a copy of the receipt as your insurance company will require this document if you are making a claim for reimbursement.