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VroomVroomVroom Compares Europcar Vehicles

Europcar

Europcar originated in France around 70 years ago, and now has over 100 depot locations across Australia. In Canstar Blue’s 2019 review of hire car suppliers, Europcar received five stars for transparency of costs, value for money, quality of vehicle, vehicle availability, and overall satisfaction.

If you have a query, or need assistance booking a Europcar vehicle, contact us.

Why Book A Europcar Vehicle?

  • Awarded by Canstar Blue for Most Satisfied Customers in 2019.
  • Wide range of vehicles, from low-emission and fuel-efficient cars to SUVs and passenger vans.
  • 24-hour roadside assistance.
  • Over 100 Australian locations, including major and regional airports.
  • 24/7 service is available at most major airports.

Terms and Conditions
Fleet Guide
Excess Reduction Guide
Manage Booking

Europcar Contact Info
Local: 1300 131 390
International: +61 3 9330 6160
Email Europcar

Frequently Asked Questions About Europcar

What cars does Europcar have?

Europcar houses a large range of vehicles, including sedans, coupes, hatchbacks, wagons, SUVs, and vans.

How can I pay for my car hire with Europcar?

AMEX, Mastercard, Visa, and Diners Club credit cards are accepted for vehicle payments with Europcar. You can also pay with a Visa or Mastercard debit card.

How much does Europcar require for security bond and how long will it take to refund?

In addition to the estimated cost of the rental, a AUD $100 security deposit​ will be held by Europcar for credit card payments, while debit card payment will require a AUD $400 security deposit.​ For credit card payments, the refund will continue to be automatically released by the customer's bank within a standard period of 3 to 14 days after the rental has been closed​. For debit card payments, it may take your bank 7 to 21 days to refund the bond.

What is the minimum age to hire a car from Europcar in Australia?

Drivers aged 21 and over possessing an unrestricted licence meet Europcar’s minimum age requirement. If you’re under the age of 25, some vehicles may not be available for hire, and a young driver surcharge will apply.

What type of driving licence does Europcar accept?

A valid, unrestricted driver’s licence is required for hiring a vehicle with Europcar in Australia. Learner and provisional licences don’t meet Europcar’s driving licence requirements. Your licence should be printed in English and display your current residential address. If you’re visiting from overseas and your driver’s licence is in another language, you’ll need to present an International Driving Permit (IDP).

Does a Europcar vehicle include insurance?

Yes. Basic cover is included in your Europcar rental quote, but in the instance of vehicle theft, damage, or third-party loss, you’ll be liable to pay up to the Rental Vehicle Excess amount outlined in your rental agreement.

Does a Europcar vehicle include roadside assistance?

Yes. Roadside assistance is free for all mechanical defects not resulting from human error or misuse of the vehicle. In the instance of non-mechanical issues, such as lost keys, keys locked in the vehicle, or a flat battery due to lights being left on, Europcar will charge you a call-out fee.

How do I pay for road tolls with Europcar?

All Europcar vehicles are fitted with e-Tags, meaning your toll road usage will be recorded and your nominated credit card will be charged by RMS for any amounts accumulated.

Do I have to wash the vehicle before returning it to Europcar?

You don’t have to wash your Europcar vehicle, however, it’s advised you return it in the same condition you picked it up in to avoid additional fees.

Do I need to refuel before returning the vehicle to Europcar?

Yes. Your Europcar vehicle will likely have a full tank of fuel when you collect it, so to ensure you aren’t charged refuelling fees, you must replace the petrol you used.

How do I extend the booking period of my Europcar hire car?

If you’re yet to collect your vehicle from Europcar, you can modify your booking with the VroomVroomVroom app or get in touch with our customer care team​ to make any required changes. If you already have the vehicle, you’ll need to visit the closest Europcar depot to request an extension or alteration at least two hours prior to your scheduled drop-off time. Rental extensions are subject to vehicle availability and additional payment.

Can I get discounts on Europcar vehicles with VroomVroomVroom?

We automatically apply any Europcar discounts to the rates we present to you, ensuring you’re offered the lowest rate available.

Customer Reviews
Rating: 4.9 / 5 based on 40232 reviews
  • How was your booking experience?
    Reviewer: Kelly W.
    Date: 08 Jun 2020
    Feedback: first time it took me back to car search page again
    Rating: 3.5/5 indifferent
  • How was your booking experience?
    Reviewer: Keith D.
    Date: 04 Jun 2020
    Feedback: all fine and easy hope it all works out well
    Rating: 5/5 happy
  • How was your booking experience?
    Reviewer: Matafonua H.
    Date: 02 Jun 2020
    Feedback: So easy and super quick
    Rating: 5/5 happy
  • How was your booking experience?
    Reviewer: Anonymous
    Date: 25 May 2020
    Feedback: Hi guys, I’m sorry I’ve had to cancel, our flights have been cancelled. We will rebook when we can travel again. Come on the trans Tasman bubble. Thanks Robert
    Rating: 5/5 happy
  • How was your booking experience?
    Reviewer: Sushanth G. B.
    Date: 21 May 2020
    Feedback: Perfect Thank you
    Rating: 3.5/5 indifferent