Privacy Policy
Vroom Group Holdings Pty Ltd (ABN 39 162 955 320) and our related companies including Vroom Vroom Vroom Pty Ltd (ABN 19 050 417 037) (“Vroom”, “we”, “our” or “us”) are committed to the protection of personal privacy within the scope of applicable law.
This Privacy Policy covers our treatment of personal information that we collect, use and disclose. All references to “personal information” and “sensitive information” in this Privacy Policy have the meanings given to these terms in the Privacy Act 1988 (Cth) (“Privacy Act”) and, unless otherwise specified, all references to “personal information” in this Privacy Policy include “sensitive information”.
We collect, use and disclose your personal information in accordance with this Privacy Policy and the Privacy Act. By using our websites, including vroomvroomvroom.com, vroomvroomvroom.com.au, vroomvroomvroom.co.uk, vroomvroomvroom.co.nz, carhire.com.au or any of our apps or white labelled sites (“Sites”), or by providing any personal information to us by phone, email or by any other means, you acknowledge that you have read and understood this Privacy Policy.
For some specific products or services or where additional personal information or sensitive information not detailed in this Privacy Policy is to be collected by us, you will be provided with a separate privacy collection notice (“PCN”) for that product, service or collection. The PCN is to be read together with this Privacy Policy in relation to that product or service.
Where you provide us with personal information about any other individual, you warrant that you have the authority of that individual to disclose such information to us for our collection, use and disclosure under this Privacy Policy and any relevant PCN and that you have referred that individual to this Privacy Policy and any relevant PCN.
You do not have to provide us with any personal information, however if you do not do so we will not be able to provide you with the products, services or benefits you have requested.
The vehicle rental providers and suppliers of other products or services available via our Sites and third party branded websites where you have transacted with us via our API hosted on those websites have their own policies governing their use of your personal information. Please refer to the privacy policies published by those third parties for more information.
Types of personal information collected
The types of personal information that we collect and hold will vary depending on your dealings with us.
When you or a third party on your behalf make an inquiry with us or request from us our products or services, we may collect your:
name;
contact details such as address(es), telephone number(s) and electronic address(es);
age and residency status;
payment information, including credit card type and expiry date;
flight number or other travel information such as travel destination and dates of travel;
frequent flyer loyalty reward program number;
other personal information required to provide our services; and
transaction details relating to your use of our products, services or benefits.
How we collect personal information
We collect personal information directly from you, such as:
when you submit information through our Sites;
when you call or email us, or use the online live chat function to speak with one of our customer service agents;
in person;
in the course of us providing you with a requested product, service or benefit;
when you interact with us via a social media platform; or
when you have other dealings with us.
We also collect your personal information through:
our related bodies corporate;
our business partners that refer inquiries and client contacts to us or are providers of car rental or insurance products or services;
third parties who supply services to us; and
your company or organisation if you are included as a user or employee in the company’s or organisation’s corporate account.
Why we collect, use and disclose personal information
We collect, use and disclose your personal information for the following purposes:
to establish and maintain your relationship with us;
to refer you to third-party providers of car rental or insurance products or services about which you have queried when visiting our Sites or otherwise or provide the products or services you have requested from us; or
to answer any inquiry you make.
Who we disclose your personal information to
To assist us in referring you to third party providers of car rental or insurance products or services, providing and improving you products or services you have requested from us and administering your relationship with us and your inquiries, where necessary we disclose your personal information to:
providers of the products and services you have booked or purchased (such as car rental and insurance companies);
your company or organisation if you use our services under a corporate account;
our contracted service providers including consultants and professional advisers;
payment gateway providers, debit and credit card providers and banks;
in relation to an accident or claim, insurers.
We may also disclose your personal information to third parties who work with us to promote the products or services (from us or other third parties) you have requested or may be interested in and/or send you direct marketing communications (each of which will contain an unsubscribe function for you to opt-out), such as:
marketing consultants and promotions companies;
mail house and website hosts; and
where you have transacted with us via our API hosted on a third party branded website, that third party host, also known as a distribution partner.
In addition, we may disclose your personal information as authorised or required by law, including to the government, regulatory and law enforcement agencies, driver licensing authorities and government, council and private organisations that are responsible for the processing or handling of traffic related infringements or the payment of road and traffic tolls agencies or anyone otherwise communicated to you or authorised or required by law.
Overseas disclosures
Vroom is a multi-national business operating in the global travel services industry. Some of our related entities, travel service providers and third party service providers are located overseas and we may need to disclose your personal information as specified below.
(a) Travel service providers
Via Vroom you can rent a car in many global destinations including the United States, the United Kingdom and the European Union. If you have made an overseas booking we will need to disclose your personal information to the overseas travel service provider at that location for us to provide you the product or service and complete the booking.
(b) Third-party service providers
Some of our third-party service providers are located overseas in countries such as the Philippines, the United States and the European Union and we may need to disclose your personal information to those providers so that can perform administrative, advisory, marketing and technical services for us or on our behalf, including facilitation of your travel booking, customer service, travel service aggregation, payment, fraud detection and prevention and the storage and processing of information.
How we protect personal information
We take reasonable steps in the circumstances to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
Cookies
Our Sites use cookies to undertake targeted advertising across the internet, track user traffic patterns and to better serve you when you revisit our Sites. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your browser. However, full functionality for our Sites requires the use of cookies.
Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.
Our websites also collect cookies for use by analytics services, such as Facebook and Google Analytics. These services use cookies and scripts to collect and store information, including how users interact with our website, errors users encounter when using our website, device identifiers, how often users visit the website, what pages they visit, and what other sites they used prior to coming to the website. We use the information we get from Google Analytics only to improve our website and our services. Please see the following links for more information about Google Analytics:
How you can access or request correction of your personal information
You have a right to ask us for access to and to seek correction of personal information that we hold about you.
As regards any access request, once we have verified your identity and subject to any applicable exceptions, we will provide you with the personal information about you that you have requested in accordance with the Privacy Act.
If you believe that we are holding incorrect, out-of-date, incomplete, irrelevant or misleading personal information about you, you may request to us to correct it. Once we have verified your identity and subject to any exceptions, where we are satisfied that your personal information is incorrect, out-of-date, incomplete, irrelevant or misleading, we will take such steps as are reasonable in the circumstances to correct that personal information.
You can request to exercise these rights to access or correct your personal information by contacting us using our contact details in the section “How to Contact Us” below.
How to make a complaint about how we handle your personal information
If you wish to make a complaint about how we handle your personal information or believe we have breached this Privacy Policy, a PCN or the Privacy Act, please contact us using the details set out in section “How to contact us” below and provide us with reasonable details for us to understand your complaint.
We will investigate your complaint, respond within a reasonable time and attempt to resolve it. If we cannot resolve your complaint to your satisfaction, you may may make a complaint to the Office of Australian Information Commissioner by submitting your complaint online (here) or submitting the complaint form (here) by email to oaicintake@oaic.gov.au to or mail to GPO Box 5288, Sydney NSW 2001.
How to contact us
Please contact us using any of the following means if you wish to access or correct personal information that we hold about you or have a query or complaint about our privacy practices:
By mail: PO Box 1424, Milton, QLD, 4064 (Attn.: Privacy Officer)
By email: privacy@vroomvroomvroom.com.au
Changes to this Privacy Policy
This Privacy Policy will be reviewed and updated from time to time and we will note this on our website. If any changes are significant or substantially impact on your rights, we will contact you by email if you have provided us with your email address.
Your continued use of our products or services or providing further personal information to us after our notice that this Privacy Policy has been revised will be deemed to be your notification of the revised Privacy Policy.
Last updated on 1 May 2026