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    Picking Up a Rental Car in Australia

    Picking up your rental car in AU banner

    You've booked your rental car, and now comes the time to pick the vehicle up from the depot. VroomVroomVroom has put together a guide to help navigate you the process of picking up your rental car.

    Required Documents

    When you pick up a rental car in Australia, you will need to bring your identification documents with you. You will need to present your driver's licence, and a valid credit card in the name of the lead driver. In some cases debit cards are accepted, but restrictions will apply.

    Additional drivers will also need to present their driving licences. If your driving licence is not printed in English, then you will need to have an International Driving Permit.

    Make sure you have these documents before you arrive to pick up your rental car:

    • Driving licence
    • International Driving Permit (if relevant)
    • Credit card (or debit card with Visa/Mastercard logo)

    Read more about required documents.

    Can I pay cash?

    It may be possible. Unfortunately, here at VroomVroomvroom, all of our suppliers require a credit card for pick up and only a few major locations take cash on the return of the vehicle. Suppliers like Hertz, Avis and Enterprise, may approve a cash rental only if you meet their very stringent requirements. 

    Read more about cash payment.

    Do I need to purchase excess reduction?

    Purchasing Rental Vehicle Excess Insurance or Collision Damage Waiver from an insurance company or car rental supplier is entirely your choice. It is not compulsory in Australia. Learn more about Excess Reduction  here.

    When you rent a car in Australia, the vehicle will have a capped excess amount. The amount depends on which company you are hiring the car from, and the type of vehicle you will be driving. You have the option of purchasing Rental Vehicle Excess Insurance before you arrive to pick up your car. The car rental company will also offer you excess reduction products. For a daily fee, you can reduce your financial liability so you are not responsible to pay costs associated with certain kinds of damage. 

    • If you are relying on an existing travel insurance policy, make sure you check the inclusions and exclusions of your policy. In some cases the maximum amount you can claim for damage to rental cars is less than the excess amount. 
    • Any excess reduction products you purchase will be void if you break the terms and conditions of the rental agreement. This includes driving the vehicle on restricted roads, or unauthorized drivers using the vehicle. 
    • Some types of damage (such as underbody damage) may be excluded from excess reduction products. 

    Check out a few features of travel insurance and excess reduction products here.

    Checking for Damage

    Man checking for rental car damage

    It is important that you check your rental car for any additional damage before you leave the depot. You will receive a report showing the existing damage on the rental car, and you can inform a representative if you find any extra damage.

    Before you leave the depot, you will need to check your hire car for damage. It is a good idea to take photos of the car as well in case there are any disputes. Common forms of damage include:

    • Scratches to the wheel alloys
    • Chips on the windscreen
    • Scratches around the door handles of the car

    Read more about the process of checking for damage.

    Picking up at the airport

    Some different rules may apply if you need to pick up your car at the airport. For example, you may have to pay a premium location surcharge. You will need to have provided your flight details before you arrive, in case there are any delays.

    • Rental car service desks are often located inside the terminal. If they are located away from the main terminal building, in some cases the car rental companies will offer a complimentary shuttle service.
    • If there are no staff members at the service desk, you can proceed directly to the main car park office at the airport.

    Read more about why car rental companies request a flight number here. Also read our guide to picking up a rental car from the airport​.

    Learn more about how to pick up a rental car in Australia with VroomVroomVroom


    Other Links:

    • Read more about adding a child seat to your booking. 
    • Find out about fees for additional drivers.
    • Will rental car companies accept debit cards? Find out in our guide
     Important:

    When you pick up your rental car

    Before you arrive to pick up your rental car make sure you have your driving licence, an International Driving Permit (if required) and a credit card in the driver's name. Whether you are using an existing travel insurance policy, or excess reduction products, it is important to make sure you are familiar with the terms and conditions. Before you leave the depot, carefully check the rental car for damage and take photos.

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