Picking Up a Rental Car in Australia
You've booked your rental car, and now comes the time to pick the vehicle up from the depot. VroomVroomVroom has put together a guide to help navigate you the process of picking up your rental car.
What documents do I need to rent a car?
When you pick up a rental car in Australia, you will need to bring your identification documents with you. You will need to present your driver's licence, and a valid credit card in the name of the lead driver. In some cases debit cards are accepted, but restrictions will apply. If your driving licence is not printed in English, then you will need to have an International Driving Permit.
Read more about required documents.
Can I pay cash?
It may be possible. Unfortunately, here at VroomVroomvroom, all of our suppliers require a credit card for pick up and only a few major locations take cash on the return of the vehicle. Suppliers like Hertz, Avis and Enterprise, may approve a cash rental only if you meet their very stringent requirements.
Read more about cash payment.
Will the car have fuel in it when I collect it?
Yes. When you pick up your hire car from the rental company, usually it will have a full tank of fuel. Unless you have made prior arrangements with the car rental company, you will also be required to return the vehicle with a full tank. You can arrange with the car rental company to pre-purchase fuel. Keep in mind that you will have to pay an extra charge at the rental counter.
Read more about fuel policy here.
What should I do if I'm offered a rental car upgrade?
A car rental upgrade usually means that you'll be able to drive a vehicle that's more sophisticated and more spacious than what you originally booked. Before agreeing to get an upgrade, there are a few things you need to keep in mind. These include the overall price of your rental, extra fuel costs, insurance coverage, awareness of the location and difficulty in driving.
Read more about car upgrade.
Do I need to purchase excess reduction?
Purchasing Rental Vehicle Excess Insurance or Collision Damage Waiver from an insurance company or car rental supplier is entirely your choice. It is not compulsory in Australia. When you rent a car in Australia, the vehicle will have a capped excess amount. The amount depends on which company you are hiring the car from, and the type of vehicle you will be driving.
Check out a few features of travel insurance and excess reduction products here.
What if I find a scratch or dent in u rental car?
It is important that you check your rental car for any additional damage before you leave the depot. You will receive a report showing the existing damage on the rental car, and you can inform a representative if you find any extra damage. Before you leave the depot, you will need to check your hire car for damage. It is a good idea to take photos of the car as well in case there are any disputes.
Read more about the process of checking for damage.
What else do I need to know when picking up at the airport?
Some different rules may apply if you need to pick up your car at the airport. For example, you may have to pay a premium location surcharge. You will also need to provide your flight details before you arrive, in case there are any delays. Usually, rental car service desks are often located inside the terminal. If they are located away from the main terminal building, in some cases the car rental companies will offer a complimentary shuttle service.
Read our guide to picking up a rental car from the airport.