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Alamo Car Rental was founded in 1974 and today is a globally-recognised car rental brand, with branches around the world, from North American to Europe and Australia. Owned by the largest car rental company in the United States, Alamo is known for its wide range of rental vehicles, and it often caters to leisure travellers on a budget.
Alamo offers a wide selection of makes and models of vehicles.
It has depot locations in major cities and airports right around Australia.
Alamo’s security bond is generally lower than the average amount requested.
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On renting a vehicle with Alamo
Alamo has outlets Australia-wide with depots in all the state capitals, international airports, and major urban centres. See the list below for the number of depots in each state. QLD (8), ACT (2), NT (2), TAS (2), VIC (1), NSW (4), WA (4), SA (6)
Alamo has one of the broadest ranges of family-friendly vehicles in Australia, offering everything from tuk tuks and sedans through to pickups and commercial vehicles. Premium Crossover
How can I pay for my car hire with Alamo?
Alamo accepts Visa and MasterCard credit cards and Visa and MasterCard debit cards as payment for a rental car. Alamo does not accept prepaid or reloadable stored value cards, travel money cards, or EFTPOS cards, nor does Alamo accept cards presented on smart phones or watches, or other contactless forms of payment — you must present a physical card at the rental car desk.
How much does Alamo require for a security bond and how long will it take to refund?
The amount of the security bond levied by Alamo may vary depending on your means of payment and type of vehicle. The amount held can range from $200 to $1,000. Once you have returned your rental vehicle, subject to any additional charges, your security deposit will be released. The refund usually takes two to ten days, but can take up to 28 days, and the amount of time required for this depends on your bank. For more details, please see the “Important Information” section for details specific to your rental vehicle, or contact our customer care team for assistance.
What is the minimum age to hire a car from Alamo in Australia?
Alamo’s minimum age requirement for rental car drivers is 21, although drivers under the age of 25 may incur a Young Driver Surcharge. This under 25 fee is a daily surcharge charged on a per-driver per-day basis for the full period of the rental. Drivers under the age of 25 may be restricted to certain vehicle types. To learn more, including the amount of the charge for drivers under the age of 25, please see the “Important Information” section for details specific to your rental vehicle, or contact our customer care team for assistance.
What type of driver licence does Alamo accept?
Alamo requires a valid full driver’s licence that has been valid for at least twelve months and is printed in English. If your licence isn’t in English, you will need to present an International Driving Permit (IDP) along with your valid domestic driving licence. Some Alamo locations may permit provisional licence holders to rent and drive their vehicles. Once a booking is confirmed, please call the location directly to confirm if they will accept a provisional licence and any additional fees that they would require.
Can I add an additional driver to my Alamo car rental?
Yes, Alamo allows for additional drivers, but each additional driver is subject to the same criteria as the primary driver. An additional one-off fee will be applied for each additional driver.
Does an Alamo hire car include insurance?
Yes. Basic cover is included in the rental quote, but should the vehicle be stolen or damaged in an accident, or a third-party loss occurs, you’ll be liable to pay up to the Rental Vehicle Excess amount as per your Alamo Rental Agreement. The excess refers to the amount renters are liable for before the basic cover applies and the amount of this excess can vary depending on the type of vehicle, the age of the renter, and a number of other variables. Alamo also offers a collision damage waiver at the desk when you collect your car. A paid add-on, this can reduce your financial liability in the event of you having an accident or your hire car being damaged, however please read their Terms and Conditions to find out what is and isn’t included with their damage waiver. Prosura, available for purchase at the time you book your hire car through VroomVroomVroom, offers comprehensive coverage at a reasonable cost.
Does an Alamo rental car include roadside assistance?
Yes. Alamo includes roadside assistance for all mechanical defects not resulting from human error or misuse of the rental vehicle. In the instance of non-mechanical issues, such as, but not restricted to, lost keys, keys locked in the vehicle, or a flat battery due to lights being left on, Alamo may charge you a call-out fee. Alamo offers coverage for more comprehensive roadside assistance as an additional fee-based service.
How do I pay for road tolls with Alamo?
All payments for tolls, along with a per-toll surcharge, will be automatically charged to the credit card you provided to Alamo for your rental car. For more information regarding these charges, please see the “Important Information” section for details specific to your rental vehicle, or contact our customer care team.
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