When hiring a car in Australia, there may be a need to pay toll charges on some of the main roads. There is much to consider and we thought you would want to know your options before you book a rental car. Each car hire supplier in every location may have different terms when dealing with tolls roads and charges. We have covered the three major cities: Brisbane, Sydney and Melbourne.
When renting a car, it is always best to read the Terms & Conditions for Toll Charge information. Car rental suppliers will add an administration fee for any unpaid toll notices that they may receive for the time you have a hire car. Therefore, it is extremely important that you know how to pay for tolls or how the supplier will charge before you drive away in a rental.
Toll roads are quite common in Australia and if you are road tripping, there is a good chance you may encounter one. Some car rental companies will have a device that registers the toll when you drive through it known as an e-Tag. In this case, you will be charged the cost of the toll when you return the car rental. If the car rental is not fitted with an e-Tag, you will need to go online or call to pay for the toll. Keep in mind that all tolls are cashless and either need to be paid for using the e-Tag, or directly with Linkt.
All of the vehicles hired from Avis, Budget, East Coast Car Rentals, Enterprise, Europcar, Hertz and Thrifty are fitted with e-TAGs that automatically charges your credit card when you pass by a tollway. You are not allowed to pay direct at the toll.
You have an option to pay using Linkt in Brisbane and Sydney, but you may end up paying twice since the rental car has an installed e-TAG. If you plan to pay using this app, make sure to coordinate with your car hire provider directly.
The cost vary per location, type of vehicle and the e-tag or pass you choose for payment. Car hire companies usually charge a service fee, but they also sometimes offer special toll passes that are cheaper than the usual cost. To get an estimated cost of the toll charge, use CityLink's toll calculator.
Avis and Budget e-Toll Program
All Avis and Budget rental vehicles will be registered on the RMS e-toll system to enable their use on any toll roads in Australia. The amounts payable include the amount of the toll and service fee which is currently $3.30 (if paying other than by cash) or $5.00 (if paying by cash) for each calendar day on which the vehicle incurs a toll.
You must not use any other tag or tolling product of any other toll provider in your Avis or Budget rental vehicle. If you do, there could be two separate charges - one by the RMS and another by the other toll facility provider.
East Coast Car Rental e-Tags
All East Coast cars are fitted with an e-Tag which means that you will be charged for the toll from your nominated credit card. This makes the process of using toll roads easy and eliminates any confusion. Keep in mind there is a $3.30 daily service fee when you use a toll road. You can check your charges by clicking here and inputting your rental agreement number and last name.
If you drive through a toll while in your rental car, the car rental company will receive a notification and then charge you accordingly. Please note that it can take up to a month for the car rental company to be notified of toll charges and that you will be charged an administration fee of $1.33 per toll.
Europcar e-Toll Terms
All Europcar rental vehicles will be registered on the RMS e-toll system to enable their use on any toll roads in Australia. You must pay RMS in connection with your use of the e-toll facility all tolls incurred in connection with your use of a toll road and a service fee of $3.00 plus GST for each calendar day on which a toll is incurred using your e-toll facility (of which $1.50 plus GST is remitted to Europcar by RMS).
The amount will be charged by RMS on your credit or debit card. Do not use any other electronic tag or pass offered by the toll road operator to avoid as you will still be charged by RMS if you do.
Hertz Toll Day Pass
Hertz has simplified their toll payments by offering a fixed daily fee for unlimited tolls. The fee will be calculated based on the State where you collect your hire car. Below are the day pass rates for passenger vehicles:
Note: All prices are inclusive of GST.
Thrifty e-Toll Tag
Make sure to rent a Thrifty rental vehicle installed with an E-Toll Tag which automatically debits your credit card every time you use any toll road. You will be charged with the toll fee plus a daily service fee of $3.30 including GST ($5.00 if paying by cash) and only applies to those days you travel on a toll road.
*All prices are in AUD and are subject to change without notice. For more information on toll charges, contact our Customer Care Team.