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Do I need to get roadside assistance for my rental car?

Roadside assistance

All of the rental brands that VroomVroomVroom compares offer some form of roadside assistance, although this may not come standard in your car rental package and may need to be purchased as an added extra to upon arrival. Generally, roadside assistance products are charged at a daily rate for the duration of your rental period, with the total cost charged to your nominated credit card.

In some instances if there is mechanical failure that is not your fault, Roadside Assistance may be covered depending on the car rental provider you collected the car from. If your hire car cannot be repaired on the spot with roadside assistance, a replacement vehicle will commonly be provided for the remainder of your rental period. Please check your specific Rental Agreement for the exact details of replacement car provisions for your journey.

If you find that you require some form of Roadside Assistance, please use the following numbers below to make direct contact with the car rental provider.

Emergency roadside assistance hotlines

For roadside assistance, simply call your rental provider.

Car rental providerPhone number
Avis logoDial 1800 063 973
Avis logoDial 1300 729 230
Budget logoDial 1800 656 550
Budget logoDial 1800 501 967
East Coast logoDial 1800 648 058
Enterprise logoDial 1800 690 818
Europcar logoDial 1800 625 035
Europcar logoDial 131 381
Hertz logoDial 1800 996 010
Thrifty logoDial 137 498
Thrifty logoDial 1800 811 506


Towing service

In the unlikely event that the roadside assistance personnel is unable to fix your vehicle, they will need to tow your vehicle to a mechanic. Please note that depending on your Roadside Assistance provider, there may be a limitation on towing distances, and Roadside Assistance Fees may also apply. It is highly recommended to check your rental policy for details at the time of pick up.