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Do I Need to Get Roadside Assistance for My Rental Car?

Roadside assistance

For the ultimate safe driving experience, you may consider adding Extended (or Premium) Roadside Assistance to your car rental booking. Take note that this is an optional assistance service that offers coverage at a reasonable additional daily charge.

Roadside Assistance is a form of protection that helps renters when their car hire breaks down. It means that professional assistance is just a phone call away when you have an unexpected emergency or problem with your hire car. In the event of a vehicle breakdown, your rental provider will be able to provide you quick and reliable assistance.

Emergency Roadside Assistance Hotlines

For Roadside Assistance, you can dial any of these numbers below.

SuppliersImportant Phone Numbers
Avis logoDial 1800 063 973
Budget logoDial 1800 656 550
East Coast logoDial 1800 648 058
Enterprise logoDial 1800 690 818
Europcar logoDial 1800 625 035
Hertz logoDial 1800 996 010
Thrifty logoDial 1800 811 506

Read more about driving a rental car in Australia.


Towing service

In the unlikely event that the roadside assistance personnel is unable to fix your vehicle, they will need to tow your vehicle to a mechanic. Please note that depending on your Roadside Assistance provider, there may be a limitation on towing distances. Roadside Assistance Fees may also apply. It is highly recommended to check your rental policy for details at the time of pick up.