What to do in the event of a car accident
By Vroom Team • Reviewed 06 Nov 2025
If you are involved in an accident that involves your rental car, there are a series of important steps you need to consider.
What to do if you are involved in a car accident
Check that everyone involved is safe
The first and most important step is to check if anyone has been injured as a result of the accident. If other cars or pedestrians have been impacted, check the welfare of all involved.Call emergency services if anyone is hurt
Where the accident results in injury or death — or if the accident has occurred due to criminal behaviour (including where drugs and alcohol are involved or the other party drives away from the accident scene) — call the Police and Emergency Services. In Australia, the Emergency Hotline is 000. Do not leave the site of the accident until the police have arrived and a statement has been made.Call your rental provider
It’s important you don’t leave the site of the accident until you have spoken to your rental provider. They will need you to complete an Accident Report Form with details of what happened and where the incident occurred, and should a tow truck be required, they may need to grant authorisation for this.Secure the rental car
Where practical, move the rental car out of the path of other traffic, and take photos of the damage and the accident site for your personal records.Damage assessment and repair
At the time of the accident — or when you return the rental car to the depot, whichever occurs sooner — the rental provider will inspect the damage to the rental car and will calculate the cost to repair the vehicle. It may take a few days for this process to be completed.Lodge a claim with your insurer
If you purchased rental vehicle excess reduction, you will be able to lodge a claim with your insurer to obtain reimbursement for your out of pocket expense. Commonly, the insurer will require a completed copy of their claim form, a copy of the vehicle damage report, and a copy of the receipt from your rental provider that outlines any repair costs you paid.
What options are available to reduce my financial liability?
Learn more about excess reduction products like Prosura and how they can be used to reduce the excess on your rental car.
About the author
Vroom Team
VroomVroomVroom’s writing team brings together decades of writing expertise to share their insights into travelling around Australia by rental car. Let our team help you get the most out of your rental car experience.
