Once you’ve collected your rental car, you’ll need to contact the car rental company directly if your plans change and you need to extend your booking. Please note that you will be charged for any additional days you add to your car rental booking, and the rate may be different to the original price you were charged. During peak times and holiday periods you may not be able to extend your booking if the car rental company does not have any vehicles available.
If you haven't picked up your rental car yet, you can still modify your booking with VroomVroomVroom — please use one of the following options:
You may cancel your VroomVroomVroom rental vehicle booking at any time by following the instructions in your booking confirmation email, or by contacting us.
Where you have made a booking through VroomVroomVroom that did not require payment at the time of booking, no cancellation fees will apply.
Where you have paid VroomVroomVroom a deposit for your booking we will refund your deposit in full if you cancel more than 48 hours before the rental pick up date and time, specified in the booking confirmation email.
Subject to your refund rights under the Competition and Consumer Act 2010 (Cth) (“Australian Consumer Law”), no refund will be made where:
If you have made a booking via our site with a third-party rental vehicle aggregator, including WiseCars or GoSee, the terms and conditions which apply to cancellations and refunds for that booking are contained in the provider’s terms and conditions accepted by you at the time of booking.
Please refer to our Terms and Conditions for more details.
If you have purchased an insurance policy from our partners at Prosura, cancelling or modifying your car rental booking will not automatically update your policy. You’ll need to contact Prosura to discuss your policy.
