At VroomVroomVroom, we do understand that plans change sometimes that's why we give our customers the freedom to modify or cancel their booking if needed. To make this process easier, we have listed down the ways you can do this below.
You can modify your booking by contacting our Customer Care Team, and advising them of the changes. Please note that any changes in dates could affect the price.
To cancel your booking, you can either go to your email or SMS booking confirmation and click 'Manage Booking'. You can also visit the My Booking page on our website. If you wish to cancel, just click 'Cancel' and you will receive another email or SMS confirmation confirming your booking has been cancelled.
You also have the ability to cancel or modify your booking on the VroomVroomVroom App, which is available on both Apple and Android devices.
Yes. VroomVroomVroom allows you to change the name of the driver, but you need to do so before you arrive at the car rental counter. You can change the name of the driver by calling us directly. When you book a car rental in Australia with VroomVroomVroom, the main drivers name needs to be added to the booking. These details are essential when booking your rental, where the main driver needs to be present when the car rental is picked up. Whether there is a mistake in the renters name or if you are wanting someone else to drive the rental car, make sure to contact VroomVroomVroom. If the person listed as the main driver is still going to be present when the vehicle is being collected, you may not need to change the main drivers name. If you are wanting to add additional drivers, do keep in mind that additional charges may be added.