Important things to know before you book a rental car

Before you make your car rental booking in Australia, there are some important things you need to know. Do you know if you will need an International Driving Permit? Or are you wondering what the best type of vehicle to hire would be? VroomVroomVroom has put together this guide to help you plan your trip to Australia.

Will I need an International Driving Permit?

Car rental companies in Australia accept licences that are printed in English, provided they meet all other requirements. If you have a licence that is not in English, you will need an International Driving Permit.

You will need to present your International Driving Permit along with your licence from your country of residence. The permit serves as a translation only, and is not valid unless it is presented alongside your original licence.

Read more about International Driving Permits.

What is the best type of car to rent for a road trip in Australia?

It is important that you consider where you will be travelling in Australia before you make a decision about which type of car to rent. You should also look at mileage limitations, transmission, storage space and other important criteria before you make your booking. Here are some recommendations for the best type of vehicles to rent in Australia:

Small cars such as Kia Rio or Suzuki Swift would be best for cities such as Sydney or Melbourne.
Fuel efficient cars like the Audi A4 or Hyundai Elantra are best for travel in the Northern Territory.
Larger vehicles including the Toyota RAV 4 are preferable for rural areas.

Read more about which vehicles are best for a road trip in Australia.

Vehicles are classified into eight different groups so that they are easier to search through; from small cars to SUVs. You can see the full list of vehicle types here.

It is important to note that you may not receive the vehicle that is pictured in the comparison list. Our suppliers do not guarantee specific vehicle models. When you choose a vehicle, you will receive a car that is categorised in the same group as the one that is listed. You can read more about this here.

How to book an additional driver to my rental car?

Additional drivers are recorded at the time of pick up as suppliers do not add these details to the reservation. Additional drivers need to present their driver’s licence to the rental staff to be recorded on the Rental Agreement. Additional fee applies.

Click here for more information.

What does the price include?

The prices listed on the VroomVroomVroom website generally include any applicable one-way fees, premium location fees, taxes and GST. Optional extras and age surcharges will not be included in the price breakdown, as you are required to pay for these when you pick up the vehicle.

You can see a full cost breakdown of all the charges included in your rate here.

See a full list of inclusions.

What does the price exclude?

Depending on which supplier you are renting with, there can be certain exclusions to your rate. Some of the items that are commonly excluded from the rates include excess reduction products, security deposit, and the cost of optional extras. This is the same with any damage to the rental. If you damage the car, this cost will be taken out of our nominated bank account on return of the vehicle to the car rental company.

For more common exclusions, see our article here.

Are tolls included in the rental rate?

No, tolls are not included in the rental rate. Any vehicle hired from Avis, Budget, Enterprise, Europcar, Hertz or Thrifty are fitted with e-TAGs. These tags automatically charge the credit card that you presented at the car rental counter. When you pass through a toll way, this charge will be registered through the tag and charged to your account. Keep in mind that you may also need to pay a service fee for any tolls.

You can learn more about toll charges here.

How do I cancel or modify my booking?

At VroomVroomVroom, we do understand that plans don’t work out sometimes. If your plans change and you need to cancel or modify your booking, you can do so by contacting our Customer Care Team. You can also cancel your booking online.

Read more about cancelling your booking here.

Is insurance included in my car rental booking?

While basic insurance is included in your car rental rate, an excess amount will apply. This means that you can be charged up to the specified excess amount for any damage caused to your vehicle. In Australia, purchasing insurance or excess reduction products is optional.

Can I pay for my rental car in advance?

Please note that when you book through us, you will need to partially prepay us a deposit. You will need to settle the remaining amount at the counter plus a security deposit to the supplier at the time of collection.