Avis Terms & Conditions

The below T&Cs (including prices and taxes) are provided by Avis and may change without notice to VroomVroomVroom.com.au.

Age Requirements

At this location the minimum age is 23 for all car groups.

Age Restrictions and Exceptions

Minimum age 21: Groups X A B C D J
Minimum age 25: Groups K N

ALL CARS are area restricted and can be used in the area around Port Vila, out to Mele Cascades , through to Tamanu, Whitesands, Bluewater Resort. If traveling outside these areas or around the island a 4WD is required

Driver's License Requirements

Valid driver's license from country of residence is required. International driving license is required only for countries with non-Roman alphabet. International driving permit is a translation only. The licence must be a full unrestricted licence, held for at least 12 months. 

Drivers License

At the time of rental, the driver must present a valid drivers license in the drivers name from their country of residence. Customers presenting a drivers license in a non-Roman alphabet must also present an International Driving Permit (IDP) to serve as a translation in addition to their valid drivers license.

Additional Driver / Operator

Should anyone require to drive the Hertz vehicle other than the authorised driver, they must sign the additional drivers agreement at the rental location. There is no additional driver charge.


All rentals are subject to VAT, currently 12.5% government tax

Airport Concession Fee Recovery

A charge noted on the Rental Agreement where the renter collects the vehicle from/or returns the vehicle to particular location including but not limited to airport and downtown locations. These locations have additional costs of operating at particular locations. The location fee varies from location to location and is levied as a percentage of other charges as shown on the Rental Agreement.

Airport Concession Fee Recovery for Vanuatu Airport (Port Vila) is 7.5% 

Forms of Payment


Accepted with a deposit for the estimated cost of rental plus the non waivable excess.
All Groups
VUV: 150000.00

Credit Card

Avis accepts Avis Charge Card, American Express , MasterCard and Visa.

Debit Card

Debit cards are not accepted.


Company or personal not accepted.


Approved travel agents vouchers accepted. 

Customer must leave an imprint of their credit card as security for the vehicle/hire – Visa/Mcard/Amex or leave a cash bond – see forms of payment

Optional Coverages

Collision Damage Waiver is mandatory

Customer is liable for an amount of VUV 150,000.

Excess Reduction (ER ) can be purchased by approved renters 

Customer is liable for an amount of VUV 75,000, if ER is purchased. 

Theft Protection (TP) is not available

Note: If you require additional insurance coverage you may purchase locally to reduce/remove the insurance excess. Just ask at the Avis rental desk when you collect your car.

Global insurance coverages are always subject to change. Please verify at time of rental.

Personal Accident Insurance

Public Liability and Property Damage

Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.

Damage to the rented vehicle and other vehicles or property

When you rent a vehicle from Hertz, you are responsible for returning that vehicle to Hertz in the same condition it was in at the start of the rental, with the exception of fair wear and tear.

If you return the vehicle in a damaged state, generally speaking, you will be liable for the cost of repair of the damage (plus the cost of repairing damage to any other vehicle or property with which the rental vehicle collided) up to the amount of the Accident Damages Excess  (ADE), which is a maximum of VUV 133,333 (plus applicable fee & taxes).

Excess Reduction

You may purchase optional Excess Reduction to reduce the amount you are potentially liable to pay for and damage to the rental vehicle or any damage to any other vehicle or property with which the rental vehicle collided.

You should be aware that in some circumstances, you may be fully responsible and liable for loss or damage even where you have accepted one of the Renter Protection Services.

Excess Reduction is available at a cost of VUV 889 per day (plus applicable fees & taxes)

Reduces Accident Damages Excess to VUV 66,667 (plus applicable fees & taxes)


The renter is liable for full or reduced excess should the vehicle be stolen. If an optional service is accepted then a reduced excess applies subject to terms and conditions.


Limited of liability in respect of 3rd party death or injury claims by passengers in Vehicle is VUV 100,000,000 in respect of any one person VUV 500,000,000 in aggregate and in respect of damage to property is VUV 200,000,000.


All vehicles are supplied full of fuel and must be returned full or will be subject to a refueling charge.