FAQs

Top Questions

• Will my rental car be insured?

  Basic insurance is included in the supplier rates, however, in the event of damage to the rental car – each supplier has a damage excess fee. The damage excess fee varies for each supplier, and is around $4,500.00 - $8,250.00 (can higher for speciality/luxury fleet). This is the amount the supplier will charge (up to), if there is damage to their vehicle. Costs are covered after that excess damage fee amount.
  
  When you have decided on the supplier details are displayed at the top of their Terms and Conditions of rental "Included in this quote". Their terms will display the excess fee specific to that supplier.
  Check our page explaining options here: Insurance and protection information

  Do you have Rental Vehicle Excess cover, travel insurance cover, or credit card cover, to cover the excess damage fee? Check out Hiccup Rental Vehicle Excess Insurance.

  Excess reduction from the supplier can be accepted at the counter - the most convenient way for worry free travel. There are varying levels of protection that will be offered at the counter – excess reduction, and also the full protection packaging. Refer to the terms and conditions of the suppliers (from around $30 per day). In the unfortunate event that there is damage to the vehicle, the supplier will charge up to the damage excess fee on the contract – regardless of your own personal cover.
  
  The excess reduction is not compulsory in Australia. It is an optional extra offered to you when the vehicle is collected. If there is damage to the vehicle, the car rental companies will charge the excess on the Rental Agreement, if any damage is identified at the return of the vehicle or soon after. Your personal insurance circumstance - whereby you may have your own cover or travel insurance  - is not taken into account by suppliers.  Pages to reference:

  Supplier Terms and Conditions
  Insurance and Protection information

• Do I need a credit card?

  You do not require a credit card to confirm the reservation.

  You do require a credit card when the car is picked up. You do require a credit card present and the credit card owner present to sign the Rental Agreement when collecting the car. The terms and conditions on the booking page will display the rental requirements of your supplier - each vary slightly. Please note, pre-paid credit cards will not be accepted, ie. Bopo cards.

  Debit Cards with Visa or Mastercard emblem.

  Avis and Hertz will accept debit cards (not pre-paid cards) with the Visa/Mastercard emblem at most locations. This excludes any luxury fleet bookings.

  Budget and Thrifty will accept debit cards (not prepaid) with the Visa/Mastercard emblem embossed on them at most major locations. This excludes luxury fleet bookings and may require an additional bond upfront.

  Europcar will accept debit card in limited circumstances on some standard passenger vehicles (not luxury, specialty or vans). Payment by debit card requires a bond to be paid at the start of the rental, and refunded on return. Europcar states if payment is by Debit card, the renter must also reduce their loss damage waiver.

  Always refer to the supplier terms and conditions - to clarify their requirements, or contact VroomVroomVroom

• Can I use a debit card?

  Avis and Hertz will accept debit cards at most locations (not pre-paid cards) with the Visa/Mastercard emblem at most locations. This excludes any luxury fleet bookings.

  Budget and Thrifty will accept debit cards at most locations (not prepaid) with the Visa/Mastercard emblem embossed on them at most major locations. This excludes luxury fleet bookings and may require an additional bond upfront.

  Europcar will accept debit card in limited circumstances at most locations on some standard passenger vehicles (not luxury, specialty or vans). Payment by debit card requires a bond to be paid at the start of the rental, and refunded on return. Europcar states if payment is by Debit card, the renter must also reduce their loss damage waiver.

  Always refer to the supplier terms and conditions - to clarify their requirements, or contact help@vroomvroomvroom.com.au

• How do I add a child seat to my booking?
  2

  Child Seat requests can only be added:

  Option 1 : add the request on the booking page - if Pickup is more than 48 hrs away. Our team respond in 1 business day.

  Option 2 : contact our Customer Service Team by replying to the Confirmation Email advising babies age in months/years

  Option 3 : contact the supplier directly. Check confirmation Email for details

  Option 4 : BYO!! Take your own baby seat with you
  
  Click here for more information regarding the type of baby seat suitable for your child.

• After booking a car, can I cancel it?
  Yes Yes Yes! The booking can be cancelled with no charge! There are no cancellation fees on VroomVroomVroom! No credit card required to make a booking. The credit card is not required until the vehicle is collected.

Licence

• Will my overseas drivers licence work for Australia?
  If you have held a valid, unrestricted drivers license, for a minimum of 12 months and it is in English you will not require an international permit. If you do not have these prerequisites then you will need an international permit. All documents must be original. No photocopies are recognised.
• Are there restrictions for P2 drivers with all car hire companies?
  Enterprise (formerly Redspot) are the only supplier who may accept the provisional (or conditional) licence.  They charge a "provisional licence surcharge" if you meet their requirements.  Please refer to their Terms and Conditions while booking, for full details.  

  Unfortunately all other suppliers will not rent to provisional licence holders. 

  Our suppliers require the drivers to be over 21, and have held an open license for more than 12 months.

Payment

• Will I be charged for not showing up?
  No. However, if you do not require a vehicle please cancel the booking as soon as possible so suppliers can offer best rates and vehicle selection to other customers. 
• When do I require the credit card?
  When you pick up the car. You don't need it to make a booking with VroomVroomVroom
• Do  I have to purchase excess reduction with the car rental company?
  No. Choosing to reduce your risk by purchasing Rental Vehicle Excess Insurance or Collision Damage Waiver from an insurance company or car rental supplier is entirely your choice. It is not a legal requirement. However, in the event of an accident (major or minor), suppliers will immediately charge your credit card a maximum damage excess fee of between $4,500 and $8,250 depending on the car type and the supplier. Without insurance or damage waiver cover, you will have no further recourse other than to pay the full amount of the damage up the excess amount. For more information, check out our insurance guide
• Will any extras I add-on attract extra cost?
  Optional extras such as excess reduction, baby seats, gps can be added after the reservation is confirmed. The details of charges are in the terms and conditions of rental - on the book page! Look for "not included in this quote".
• Is there any bond/deposit?
  
  This amount can vary at every location  across Australia.
  
  If you contact help@vroomvroomvroom.com.au with the supplier, pick up location and email address, we can call ahead for you and check what level of bond will be required.
• Is it free to book?
  
  Yes!! Booking via Vroomvroomvroom is completely free. Payment is made at the counter directly to the supplier, with your credit card.
  

More FAQ's

• What are the options available for car rental excess cover?

  This will help. See the car rental excess guide. In summary, you have 3 options: - 1.  Purchase Rental Vehicle Excess Insurance.  2. Supplier excess reduction cover when you pick-up the car 3. Choose to do nothing, as you may have your own cover already.

  If there is damage to the car - suppliers will charge up to the excess damage fee on the contract - our guide will point out the options available!

• What about toll roads?

  Counter staff will provide information local to your depot of pickup. The most popular option is to contact the toll provider after travelling the toll road - within 72 hours (Melbourne, Brisbane) or 48hours (Sydney). 

  Most suppliers have E Tags in the vehicles - see the Terms & Conditions https://www.vroomvroomvroom.com.au/terms-and-conditions/australia/
  

  For more information regarding our suppliers options, see https://www.vroomvroomvroom.com.au/toll-charges/

  Here is the link for the toll companies:

  Brisbane: https://www.govia.com.au/via/home or http://www.flowtoll.com.au/page/Home

  Sydney: Sydney motorways http://www.sydneymotorways.com/

  Melbourne: CityLink Melbourne http://www.citylink.com.au/

• How do I add GPS to my booking?

  GPS Units can only be added:

  Option 1 : add the request on the booking page - if pickup is more than 48 hrs away. Our team respond in 1 business day.

  Option 2 : contact our Customer Service Team by replying to the Confirmation Email.

  Option 3 : contact the supplier directly. Check the Confirmation Email for details

  Option 4 : BYO!! Take your own GPS with you

• What if I want to modify my booking?
  Refer to your confirmation email - scroll to the bottom and look for "modify booking". The link will take you to the right place! Alternatives are visit www.VroomVroomVroom.com.au - top right hand side of our home page - "My Booking" OR reply to the confirmation email with your request, and our team will follow this up for you. Remember to check all supplier on the comparison - there may be better deals!! No cancellation fees if you rebook!
• I need to hire a van/people mover?
  
  The "VAN" group seats 8 people. No other group offer more than 5 seats. They need to be booked early, as they are always in high demand. When you reach the car comparison with all the available vehicles, scroll to the bottom and look for "van". Suppliers currently have Hyundai Imax, Kia Carnivale, and Toyota Tarago in the 8 seat van group.
• What car rental companies allow one-way rentals?
  One way rentals on VroomVroomVroom are a specialty! Visit www.VroomVroomVroom.com.au ! Avis, Budget, Europcar, Hertz, and Thrifty allow one way bookings between their depots - subject to availability! Just enter your pickup depot - remember to uncheck "return to same depot", add the drop off depot! Wella! Rates and cars will list from the cheapest to the most expensive in an easy to read, car rental comparison!
• Can I take my car on the ferry?

  No. If a vehicle is taken on a ferry for travel over bodies of water, the vehicle will be void of insurance during the ferry trip. Islands such as Kangaroo Island are considered to be 'full responsibility' locations, meaning that you will have to pay in full for all damage incurred.

  Purchased Excess Reduction insurance will also be voided for the ferry trip.

  There are some exceptions - Kangaroo Island for THRIFTY, HERTZ & EUROPCAR for vehicles picked up in Adelaide, and Budget vehicles can travel with written authority to Bruny Island. These exceptions are subject to change, and all rentals are subject to current local conditions. To clarify further email help@VroomVroomVroom.com.au

• Why are flight details important?

  There are two important reasons why this information is helpful on reservations.

  The flight information indicates to the Car Rental Company where to have your vehicle parked to be closest to your flight arrival. There are usually kiosks at both domestic and international terminals. Delays can occur if no flight numbers are available.

  Also, if your flight is delayed, the Car Rental Companies will ensure a staff member is available for a confirmed reservation.

• I want to hire a truck, bus or ute?
  You'll find truck and ute rental discount codes are here. There won't always be a discount, but it's always best to quote it just in case.
• Is roadside assistance provided?

  All suppliers have roadside assistance of some form for breakdowns.

  Five suppliers have varying procedure for breakdowns, which also depends on the type of breakdown - mechanical, or accident, and where the breakdown occurs.

  Some provide this service within the company, others use the AAA service - this also depends on type of breakdown, where and when the breakdown occurs. The counter staff will be able to provide details specific to how the service is provided at the time of pickup.  Additional roadside assistance can be accepted when the car is picked up - for accidental incidents such as lost keys, flat battery etc.

• How old do I need to be to hire a car?

  In most cases you need to be a minimum of 25 years old BUT you can still rent a car if you are over 21 years old. In this case a mandatory surcharge usually applies and the in ability to lower excess charges may also apply. This varies from company to company. Some vehicle types may also be restricted.

  No one under the age of 21 can rent a car from any of our suppliers at any time. This is for insurance purposes. P platers or drivers on restricted/ provisional licenses are also unable to rent under any circumstances except with our friends at Enterprise (formerly Redspot) Car Rentals website

  Hertz Tasmania - Driver's Licence Requirements

  Renters in Tasmania must have held a drivers licence for at least three years and not be on a provisional licence. Provisional licences are not accepted in Tasmania. In Tasmania, drivers 75 years and over must present a medical certificate at the time of pickup.

  From all other Hertz locations in Australia, there is no set maximum driving age, however, a medical certificate is recommended from drivers over 75. Ultimately, it is the location's decision if they will rent to a person over the age of 75.

  
  

• Can anyone drive the vehicle?
  
  All suppliers allow additional drivers. The five suppliers have varied policy and charges - the terms and conditions will advise the requirements. In most cases - they must be present to provide current open licence (that has been held for more than 12 months as open). Charges for additional drivers display in the terms and conditions if there is a charge - under "not included in this quote", free for some, up to around $5.50 per day others... Age surcharge will apply, if any drivers are 21 to 25yrs. Help@VroomVroomVroom.com.au is our contact email should you need further assistance.
  
• Will change in reservation date alter the price?
  Modifying or changing the booking date location or times, will mean the suppliers re-calculate the booking rates to when you change the booking. This can mean rates go up, or down! It is always best to check all FIVE suppliers - to get the best deal!
• When the reservation dates is changed, is the price re-calculated?
  In most cases yes. Suppliers re-calculate the reservation rate if pickup times, dates or locations are amended.
• Can I request a tow bar or roof racks to be fitted?
  
  Unfortunately none of our suppliers allow tow bars or roof racks to be attached to their vehicles.
• What does it mean when the car I want isn't listed in the price comparison?
  It usually means it is sold out unfortunately. Trucks are NEVER listed in the search results, 12 seaters only for Europcar. You'll need to make some phone calls for 12 seaters or trucks and utes. Phone numbers and discount codes included here
• Why is it more expensive when I say I'm a foreign customer?

  The differences in price are due to different insurance regulations in each country, eg. some residents have lower quotes as most credit cards carry insurance and so they do not need to be charged extra.

  Each different country has a different rate that needs to be charged according to the insurance terms and conditions of each rental supplier. These laws make some rates slightly higher than some others. Unfortunately this is unavoidable and part of the conditions of renting a car.

  Also suppliers may be participating in marketing to specific countries to encourage tourists, by offering cheap rates. For example when the "throw another shrimp on the barby" or the "best job in the world " campaigns occurred - overseas visitors could receive better rates than Aussies. Likewise if travel is being promoted internally, it can be reversed with Aussies receiving cheaper rates

  The suppliers can ask for proof of residency to be eligible for any discounts - you must choose "i live in" - according to where you currently live. Then make sure you have a document to proove this.. eg.. if your licence is not the same address as your answer to "i live in..." then take a phone bill etc to proove it...

• Can I travel with my pets?
  As each location is different, it is best to contact your pick up depot beforehand.

  Suppliers will generally allow small pets to travel along with you, though the car must be returned in the same condition in which it was rented out. Cleaning fees will apply. If there is any damage from the pet, you will be charged for the damage or charged the extra cleaning fee. Traveling with the proper equipment is advised.

  You are not allowed to travel with pets in a Thrifty vehicle.

• Do you do relocations?
  
  Please refer to our service on the "Deals" pages for relocations. Here is the link: deals.vroomvroomvroom.com.au
  
  Booking is by the clicking the links on that page only.  It is direct with the supplier - not via VroomVroomVroom.  Should you need more information - please refer to the company's contact details:
  
  Transfercar Australia
  
  Support website: support.transfercar.net
  Email: support@transfercar.net
  Phone: (02) 8011 1870
  Web: www.transfercar.com.au
  2/30 Crows Nest Road
  Waverton
  Sydney NSW 2060
  Australia
  
  or
  Apollo Motorhome
  
  Phone:
  Australia +61 7 3265 9200 or toll free 1800 777 779
  Email:  info@apollocamper.com
• Can I join your affiliate program?
  
  Our affiliate system is currently open for applications. 
  
  If you'd like to send your website URL and contact details to affiliates@vroomvroomvroom.com, our affiliate department will contact you with details.
  

After the rental

• Will I be charged for not showing up?
  As soon as you know the car is no longer needed, it's free to cancel the booking! Cancelling the booking means suppliers can offer the best rates and the vehicle to be available for other customers.
  
• What happens if I receive a Speeding Fine?

  You can pay immediately using the information on the fine (Cheapest solution!)
  Your car hire company will take one of the following actions:

  1. Charge your credit card for the amount detailed on the fine with an added administration fee.
  2. Supply your information to law enforcement agencies, who will in turn issue a fine to your postal address.

  In any case is advisable that you pay any fines you receive before leaving the country. Failure to pay fines received in Australia may result in refusal of a hire car, refusal of entry or cancellation of a visa on a return visit.

• How do I get a copy of my receipt? 
  As we do not take any payments, Vroomvroomvroom do not have a copy of your final invoice. There are 2 options available in regards to retrieving your invoice.
  
  The first is by calling the supplier directly, whom you rented the car from. They can email you a copy of the receipt directly.
  
  

  Alternatively, you can request to view a copy of the rental invoice online through the following links:
  
  Avis Receipt
  Budget Receipt
  Hertz Receipt
  Europcar Receipt
  Thrifty Receipt
  Enterprise (formerly Redspot)