Redspot Terms and Conditions

This summary is for illustrative purposes only and may not apply to all reservations. We try our best to keep it up to date and relevant, but we can't guarantee that it is accurate or error-free. If you have questions regarding a specific rental, please contact our customer care team.

Redspot T&Cs at a glance

Accepted forms of payment

Redspot accepts all major credit cards but does not accept debit, virtual cards, nor cash. A surcharge for payment by credit card is based on the merchant fee imposed by the customer’s credit card bank at time of payment and the surcharge varies from bank to bank. Any fee associated with payment will be displayed at the time of purchase. In all cases a physical card must be presented.

Additional fees

Redspot may levy an additional charge for any of the following (though not limited to) cases:

Additional drivers
Child seats
Cleaning fee
Snow pass
Young driver

Additional driver

Redspot allows additional drivers for a daily surcharge of $11.00 (including GST) per day. Note that any additional nominated driver, as with the primary driver, must have a full drivers licence and be present when the vehicle is collected at the beginning of the rental period.

Age restrictions

The minimum age for renting a hire car with Redspot is 21 years old, and there is no maximum age specified.

Animals

Redspot does not allow animals in their rental vehicles.

Cancellations

If you cancel your Redspot booking through a no show, or even with prior notice, depending on the payment method selected, there may be a cancellation charge applied.

Child seats and GPS

Redspot can supply child and booster seats for an additional fee, but it is the responsibility of the renter to check and ensure any child safety seats are fitted correctly and legally prior to commencing the rental. You may install your own child safety seat or capsule of any type in a Redspot vehicle at your own risk.

Credit and debit card surcharges

Redspot applies a surcharge for credit card payments equivalent to that charged by the cardholder’s bank. This charge varies depending on the credit card and bank concerned.

Damage to/loss of rental vehicle

In the unfortunate event of an accident:

If there are injured people, contact emergency services first.
Contact Redspot with relevant information including the licence plate, make and model, colour (if known), nature of fault, precise location of vehicle, contact number, and whereabouts of keys.
Prepare a written accident/damage report
Submit the report to Redspot.

Digital licences

Redspot does not accept digital licences.

Driving in snow

Redspot allows the driving of their rental vehicles above the snow line on the condition that Snow Cover has been purchased, the appropriate equipment (such as snow chains) is used, and it is considered safe to drive in the region impacted by snow.

Driving licence requirements

To rent a hire car in Australia, Redspot requires that any driver has a current drivers licence, in English, that is valid for the type of vehicle being rented, and that has been held for at least one year. Learner drivers, restricted drivers and drivers with less than 12-months’ experience as a licenced driver are not permitted. Provisional licences are accepted if they have been held for at least one year. Should the licence be in a language other than English, Redspot will accept a certified translation in English or an International Driving Permit.

Driving restrictions

Redspot prohibits using its vehicles in ways that risk damage, violate the law, or breach safety standards. This includes reckless driving, driving under the influence, using the wrong fuel, or ignoring warning lights and signals. Causing damage to the roof, undercarriage, windscreen line, or from overloading, towing improperly, or attaching unauthorised items is not permitted and driving in a manner that causes these types of damage can impact on coverage. Off-road driving, driving through water, or entering car parks with low clearance is also banned.

Only authorised drivers may operate the vehicle, and it must not be used for racing, carrying passengers or cargo for payment, or committing unlawful acts. Smoking, fitting unauthorised equipment, or driving in restricted or unsafe areas such as beaches, and fire trails is not allowed. Where driving in snowy regions is permitted, snow chains must be fitted and adjusted properly, and hubcaps removed to avoid damage. Repairs require prior written approval from Redspot.

Improper use may void coverage and loss damage waivers and leave the renter liable for the entire costs of any damage. Please see the Rental Agreement for detailed coverage on prohibited uses and driving restrictions for Redspot rental vehicles.

If the vehicle has been hired outside of the Northern Territory and Western Australia, the vehicle cannot be driven into the Northern Territory and Western Australia.

The following restrictions apply to Redspot vehicles:

New South Wales:

Above the snow line; being Jindabyne, from the beginning of June until the end of September;

Northern Territory:

If the vehicle has been hired in the Northern Territory, the only other state it can be driven to is South Australia, and the following areas and roads are prohibited:

the road to Twin Falls,
Cahills Crossing and beyond,
Central Arnhem Road past Mainoru Store,
Tanami Track,
Great Central Road,
Plenty Highway,
Sandover Highway,
Beyond Borroloola.

Queensland:

For vehicles hired from Queensland, Non-Permitted Areas of Use are:

north of Chillagoe or west of Georgetown,
north of Cooktown or Laura,
on the Burke Development Road,
north of Maggieville,
on Unsealed Roads north and west of Mt Isa,
on the Bloomfield track,
on the Savannah Way beyond Georgetown in a westerly direction,
Fraser Island.

South Australia:

If the vehicle was hired from Adelaide Airport or Adelaide City the Non-Permitted Areas of Use include:

Northern Territory and Western Australia,
any place further north than Coober Pedy,
in a westerly direction beyond Ceduna.

Vehicles are permitted to enter Western Australia where written consent has been provided by Redspot at the time of booking.

Western Australia:

If hired in Western Australia, the vehicle can not be driven to any other state or territory,
if hired from Perth Airport or Perth metropolitan area, the vehicle must not be driven to any place further north or east than Exmouth, further east than Kalgoorlie-Boulder Township, or further east than Esperance, is prohibited,
if hired from Karratha, Newman, Port Hedland, or Kalgoorlie, anywhere outside the local area is prohibited unless express written consent has been given by Redspot at the time of booking.

Electric vehicles (EV)

Redspot supplies EVs with at least a 77% charge. If the vehicle is returned with a charge level below this, you will be charged the EV Charging Fee to return it to the expected level.

Any underbody or battery damage caused by driving an EV over foreign objects is not covered by damage liability reduction or waiver products, and you will be liable for this damage.

EVs must not be driven through an automatic car wash. Any damage that occurs from driving an EV through a car wash is not covered by any damage liability reduction or waiver products, and you will be liable for all costs associated with damage caused from this prohibited use.

Fuel and mileage

If you are unsure what fuel to use, please ask the station attendant or contact the Redspot rental location for advice. Redspot will supply the rental vehicle with a full tank of fuel, and expect the vehicle to be returned in the same condition. If you return the vehicle without a full tank of fuel, Redspot will charge you the refuelling cost at a premium rate.

Infringements and other fines

Redspot does not pay any infringement notices and it is the sole responsibility of the hirer to pay all fines in relation to infringement notices issued during the rental period. In the event that Redspot receives an infringement notice for a speeding, parking, or other traffic infringement relating to the period the vehicle was on hire, the hirer will be charged an additional administration fee of $55.00, and the liability for the fine.

International Driving Permit (IDP)

If your driving licence is not in English, an International Driving Permit or an English translation is required. Renters with licences from countries who are not part of the International Driving Permit Agreement should carry a certified translation of their licence.

Local renter requirements

If you want to rent from a Redspot location that is within 50km of your place of residence, then Redspot may need to complete some additional checks, and you will also need to pay a bond of $1,000 to secure the rental. You will need to provide the following:

Two forms of photo ID, such as a driver’s licence and passport.
Two forms of proof of address, such as a driver’s licence and a recent utility bill.

Picking up the vehicle

To pick up a Redspot rental car you need to satisfy both the licence and payment criteria:

You must present a valid and accepted credit card (see Accepted Forms of Payment above).
You must meet the licence rules.
For security purposes, the owner of the credit card entered on the payment step when making a booking must be present to collect the vehicle and is required to sign the Rental Agreement.

If you are going to be late to pick up your car, please contact Redspot as soon as possible.

Rental vehicle excess

Redspot vehicles are covered by standard motor vehicle insurance; however, an excess of between $5,200 and $5,700 may be charged for any loss or damage incurred during the hire period, regardless of fault. This coverage may not be applicable if the vehicle has been used in a manner in contravention of Redspot’s Terms and Conditions.

Rental vehicle excess reduction

The rental vehicle excess can be reduced through the purchase of collision damage waiver products of which Redspot offers both Super and Executive packages. Please see the Redspot Terms and Conditions for further information.

Excess insurance is also available through third party providers such as Prosura.

Returning a rental car

After hours drop off of Redspot rental vehicles may be available — check with the depot concerned, likewise contact the rental location if you wish to extend your rental. In the event of an early return, no refund applies. All hires are counted in 24 hour durations.

Roadside assistance

Redspot provides 24/7 emergency roadside assistance for breakdown and accidents. If a roadside assistance callout relates to something that is your fault (for example running out of fuel, losing the keys, locking the keys in the vehicle, or if a wheel needs to be changed due to a puncture), there is a callout fee of $230.00 associated with roadside assistance unless you have purchased Roadside Assistance Coverage. For any mechanical breakdowns related to a vehicle fault, there is no charge.

Security deposit

The security deposit is a downpayment of up to $1,000 pre-authorised to your credit card (on top of the amount in the Rental Agreement) at the commencement of your rental. Deposits can vary depending on the type of vehicle and other determinants. All deposits must be paid for by credit card.

Tolls

Redspot offers a Toll Pass Waiver service but without this tolls are charged to the renter’s credit card along with a surcharge of $3.03 (per toll).

Young drivers

Redspot levies a Young Driver Fee on drivers aged 21 to 24 of $25.85 per day. Young drivers may also be restricted in the types of vehicles they are permitted to hire or drive.

Remember - this summary was prepared for illustrative purposes only - always refer to the rental provider's full rental agreement and terms and conditions for up-to-date and complete details.