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Please note: for Hertz Australia's full terms and conditions, a link will be provided upon booking submission.
Below is a summary of the most important information. If you have further questions, please contact our customer care team.
The Excess amount can range between AUD $5,500 and AUD $8,800 and will be specified in the Rental Agreement you accept upon pick up.
The excess is the most you’ll pay towards repairs for damages to the vehicle’s bodywork, where the repairs are covered by the rental provider’s basic insurance. The basic insurance often doesn’t cover damage to other parts of the vehicle (overhead, underbody, interior, windows, wheels) or other charges (misfuelling, loss of use, key loss, towing, roadside assistance, child seats, GPS devices, personal belongings); you may be charged full costs for repair or replacement expenses that are not covered by the basic insurance.
Protection options to reduce or reimburse the rental vehicle excess are available. These options include third-party Rental Vehicle Excess insurance, and excess reduction waivers sold by the rental provider at the rental counter.
Up to 1.35% of the total transaction value will be charged to any card used for payment with Hertz Australia.
Hertz will pre-authorise a security deposit on the nominated card upon collection of the rental vehicle.The security deposit amount is equal to the total estimated rental charges, plus an additional amount ranging from AUD $100 to AUD $550 based on the chosen car type and pickup location as outlined below. A valid credit card in the renter's name is required for all bookings; the card must have available credit.
For local renters, a security deposit amount of AUD $500 will apply for Passenger and Commercial vehicle bookings, while a security deposit amount of AUD $1000 will apply for Prestige and Adrenaline vehicle bookings with Hertz Australia.
A local renter is someone who resides within 100 kilometres of the city in which the vehicle is being collected. When a local customer profile exists in the Hertz system with no retrievable rental history (two to three years historical data), the Local Renter requirements are applicable.
Bond (AUD) - Conditions - Applicable Locations
*Bond of AUD $200 at the following locations:
Lidcombe 4WD & Trucks (SYF60), Arncliffe 4WD & Trucks (SYF61), Smithfield 4WD & Trucks (SYF62), Bankstown Commercials (SYF63), Castle Hill Commercials (SYF64), Five Dock Commercials (SYF65), Gosford Downtown (GOT60), Campbelltown Downtown (CMT60), Wollongong Airport (WOL50), Wollongong Airport (WOL50), Wollongong Airport (WOL50), Wollongong Airport (WOL50), Wollongong Downtown (WOL60), Klemzig Downtown (ADF60), Klemzig Downtown (ADF60), Plympton Trucks (ADF61), Regency Park Downtown (ADF64), Olympic Dam Airport (OLF50), Mt Gambier Apt Trucks (MGT50), Whyalla Trucks (WHT60), West Melbourne (NML60), Noble Park Trucks (NML61), Altona North Downtown (NML62), Mitcham Trucks (NML63), Campbellfield Trucks (NML64), Deer Park (NML65), Moorabbin Trucks (NML66), Ballarat Downtown (BLR60), Bendigo Epsom Downtown (BXG60)
EFTPOS-only debit cards are not accepted. Cash cards are not accepted.
The cardholder must be present upon collection of the rental vehicle.
Upon commencement of the booking, renters are required to present a valid passport or national ID card, an unrestricted driver licence printed in English, and an accepted credit or debit card.
Drivers must be of or over the age of 21 (unless approved in writing by Hertz) and must hold a current driver licence that:
A local renter is someone who resides within 100 kilometres of the city in which the vehicle is being collected. When a local customer profile exists in the Hertz system with no retrievable rental history (two to three years historical data), the Local Renter requirements are applicable.
When a booking is processed for a renter who is deemed a local renter, the following identification and payment requirements apply:
Mandatory Identification Documents consist of:
Approved Proof of Residence Documents
Essential Document (if driver licence address is incorrect)
Renters from China can use a China Notarial Certificate (CNC) in place of an International Driving Permit, however the original Chinese licence MUST be presented alongside the CNC and satisfy any conditions outlined in the Rental Agreement or in any additional terms.
Renters in Tasmania must have held an unrestricted driver licence for at least three years prior to the booking commencement date. Provisional licences are not accepted in Tasmania.
In Tasmania, drivers of or over the age 75 must present a medical certificate upon collection of the rental vehicle.
For all other Hertz Australia locations, there are no maximum age restrictions, however, a current medical certificate is recommended for drivers of or over the age of 75. Ultimately, it is the location’s decision to rent to a driver over the age of 75.
As required by law, trucks weighing up to three tonnes can be rented to drivers holding a standard car licence.
Renters must be of or over the age of 25 to drive any of Hertz Australia’s Prestige, Adrenaline, or Dream vehicles.
An age surcharge will apply for young drivers, including additional authorised drivers on the Rental Agreement, aged between 21 and 24 old. The surcharge is capped at seven days for every 30-day period, and depending on the chosen vehicle, the following fees may apply:
Local fees and charges may be added to the total cost of the booking by Hertz upon collection of the rental vehicle.
Additional drivers can be added to the Rental Agreement upon collection of the rental vehicle.
The renter may authorise other persons to drive the vehicle if they meet the age and licence requirements specified in this section and are either:
If a driver does not meet the above requirements, they must be added to the Rental Agreement as an additional driver and must present a valid driver licence upon collection of the rental vehicle. An additional driver fee is payable. All drivers must be of or over the age of 21 (unless granted written approval by Hertz) and must hold a current driver licence that:
As per above, all drivers must be of or over the age of 25 to drive any of Hertz Australia’s Prestige, Adrenaline, or Dream vehicles, and any drivers between the ages of 21 and 25 will be subject to an age surcharge.
A charge of AUD $5.50 (including GST) per additional driver per day applies to all additional drivers who do not qualify as immediate family or employment-related relationships as outlined above. The additional driver fee is capped at five days per 30-day period with a maximum charge of AUD $27.50 (including GST) per 30-day period. Hertz may add local fees and surcharges to this cost upon collection of the rental vehicle.
Additional drivers must be added to the Rental Agreement at the time of collecting the car and must meet the licence and age requirements outlined above.
Full to Full: The vehicle is supplied with a full tank of fuel; if the vehicle is not returned with a full tank of fuel, additional refuelling fees will apply.
Unlimited kilometres are included for the duration of the booking unless otherwise specified when booking.
