Everything Fleet Terms and Conditions

This summary is for illustrative purposes only and may not apply to all reservations. We try our best to keep it up to date and relevant, but we can't guarantee that it is accurate or error-free. If you have questions regarding a specific rental, please contact our customer care team.

Everything Fleet T&Cs at a glance

Accepted forms of payment

Everything Fleet accepts all major credit cards as long as the card carries a Mastercard or Visa logo. Everything Fleet prefers credit cards and does not accept cash.

Additional fees

Everything Fleet may levy an additional charge for any of the following (though not limited to) cases:

  • Additional drivers

  • Child seats

  • Additional roadside assistance coverage

  • Premium location fees

Additional driver

Everything Fleet allows the additional drivers for a supplementary fee of $3 per day per driver. Note that any additional nominated driver, as with the primary driver, must have a full drivers licence and be present when the vehicle is collected at the beginning of the rental period.

Age restrictions

The minimum age for renting a hire car with Everything Fleet is 21 years old, and the maximum age is 85. Everything Fleet applies a Young Driver surcharge for drivers under the age of 25 of $10 per day per driver.

Animals

Pets (aside from service animals) are not allowed to ride in any Everything Fleet vehicles.

Cancellations

If you cancel your Hertz booking through a no show, or even with prior notice, depending on the payment method selected, there may be a cancellation charge applied.

Child seats and GPS

Everything Fleet can provide baby seats, and booster seats for a supplementary charge of $15 per seat per day. These all conform to government standards, and as supplies are limited, please order a child seat at the time of your reservation, stating the age of your child so the correct type of child seat can be booked. The correct fitting of any child seats is the responsibility of the renter, and a maximum of three seats can be fitted to any one vehicle.

Credit and debit card surcharges

Everything Fleet applies a surcharge to all credit card payments.

Damage to/loss of rental vehicle

In the unfortunate event of an accident:

  • If there are injured people, contact emergency services first.

  • Contact Everything Fleet with relevant information including the licence plate, make and model, colour (if known), nature of fault, precise location of vehicle, contact number, and whereabouts of keys.

  • Prepare a written accident/damage report

  • Submit the report to Everything Fleet.

Driving in snow

Australia’s snow season runs from 30 June to the October long weekend. Some Everything Fleet vehicles are permitted to be driven above the snow line which is defined as the entry to a national park where snow chains are required to be carried. These vehicles are required to purchase a Snow Pass at the time of vehicle collection. Please see the Everything Fleet Terms and Conditions for further details.

Driving licence requirements

Everything Fleet requires that all drivers have held a full and unrestricted licence for at least 12 months, and present a valid photo ID such as a passport or government-issued photo ID. Learner permits and provisional licences are not accepted.

All licences must be original — copies are not accepted.

If the driving licence is not in English, an International Driving Permit or approved English translation is required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries who are not part of the International Driving Permit Agreement should carry a certified translation of their licence.

Driving restrictions

Everything Fleet prohibits using its vehicles in ways that risk damage, violate the law, or breach safety standards. This includes reckless driving, driving under the influence, using the wrong fuel, or ignoring warning lights and signals. Causing damage to the roof, undercarriage, windscreen line, or from overloading, towing improperly, or attaching unauthorised items is not permitted and driving in a manner that causes these types of damage can impact on coverage. Off-road driving, driving through water, or entering car parks with low clearance is also banned.

Only authorised drivers may operate the vehicle, and it must not be used for racing, carrying passengers or cargo for payment, or committing unlawful acts. Smoking, fitting unauthorised equipment, or driving in restricted or unsafe areas such as beaches, and fire trails is not allowed. Where driving in snowy regions is permitted, snow chains must be fitted and adjusted properly, and hubcaps removed to avoid damage. Repairs require prior written approval from Everything Fleet.

Improper use may void coverage and loss damage waivers and leave the renter liable for the entire costs of any damage. Please see the Rental Agreement for detailed coverage on prohibited uses and driving restrictions for Everything Fleet rental vehicles.

The Vehicle must never be driven or used in the areas listed below unless specifically authorised in writing by Us:

Australia-wide

  • to Gove Peninsula or any island off the coast of Australia (including, but not limited to Kangaroo Island, Bruny Island, Fraser Island, Magnetic Island, Groote Eylandt or the Tiwi Islands);

in Queensland:

  • on Highway No. 27: beyond Chillagoe in a westerly direction;

  • on Highway No. 1: beyond Normanton in a southerly direction and no further north than Karumba;

  • no further north than the Daintree River and no further west than Daintree; or

  • on the coast road from Shannonvale to Cape Tribulation or from Laura to Lakeland, unless the Vehicle is a 4WD Vehicle;

in New South Wales and Victoria:

  • in any area where snow has fallen or is likely to fall including above the Snow Line in New South Wales or Victoria;

in Western Australia:

  • to any parts north of Carnarvon;

  • on the Kalumburu Road, Tanami Road, Canning Stock Route, Gunbarrel Highway and Holland Track;

  • on the Gibb River Road and to Windjana Gorge unless the Vehicle is a 4WD Vehicle and is being driven in 4WD mode on these roads;

  • beyond 100 kilometres of the Perth City Limits between dusk and dawn; or

  • outside any town or city limits between dusk and dawn; or

in the Northern Territory:

  • on the Jim Jim Falls Road to Jim Jim Falls and Twin Falls; or

  • outside any town or city limits between dusk and dawn.

Electric vehicles (EV)

  • Daily rental rates do not include the cost of electricity required to charge an EV. Everything Fleet will generally provide an EV with up to 90% charge and ask that it is returned with a charge of at least 20%.

  • EVs must not be driven through an automatic car wash; this is a Prohibited Use.

Fuel and mileage

If you are unsure what fuel to use, please ask the station attendant or contact the Everything Fleet rental location for advice. Everything Fleet will supply the rental vehicle with a full tank of fuel, and expect the vehicle to be returned in the same condition. If you return the vehicle without a full tank of fuel, you will be charged the refuelling cost plus a service fee of $55. If you have chosen a pre-paid fuel option then the above is not applicable.

Infringements and other fines

Everything Fleet does not pay any infringement notices and it is the sole responsibility of the hirer to pay all fines in relation to infringement notices issued during the rental period. In the event that Everything Fleet receives an infringement notice for a speeding, parking, or other traffic infringement relating to the period the vehicle was on hire, the hirer will be charged an additional administration fee, and the liability for the fine.

International Driving Permit (IDP)

If your driving licence is not in English, an International Driving Permit or an English translation is required. Renters with licences from countries who are not part of the International Driving Permit Agreement should carry a certified translation of their licence.

Picking up the vehicle

To pick up an Everything Fleet rental car you need to satisfy both the licence and payment criteria:

  • You must present a valid and accepted credit card or bank issued Mastercard or Visa debit card (see Accepted Forms of Payment above).

  • You must meet the licence rules.

  • For security purposes, the owner of the credit card entered on the payment step when making a booking must be present to collect the vehicle and is required to sign the Rental Agreement.

If you are going to be late to pick up your car, please contact Everything Fleet as soon as possible.

Rental vehicle excess

Everything Fleet vehicles are covered by standard motor vehicle insurance; however, an excess of up to $5,500 may be charged for any loss or damage incurred during the hire period, regardless of fault. This coverage may not be applicable if the vehicle has been used in a manner in contravention of Everything Fleet Terms and Conditions.

Rental vehicle excess reduction

The rental vehicle excess can be reduced through the purchase of collision damage waiver products. Everything Fleet offers a number of damage waiver products to reduce this financial exposure, in some cases to zero. Please see the Everything Fleet Terms and Conditions for further details.

Excess insurance is also available through third party providers such as Prosura.

Returning a rental car

After hours pickup and drop off of Everything Fleet vehicles may be available — check with the depot concerned, likewise contact the rental location if you wish to extend your rental. In the event of an early return, no refund applies. All hires are counted in 24 hour durations. Late returns can attract additional fees, allowing for a grace period of one hour.

Roadside assistance

Everything Fleet provides 24/7 emergency roadside assistance for breakdown and accidents. If a roadside assistance callout relates to something that is your fault (for example running out of fuel, losing the keys, locking the keys in the vehicle, or if a wheel needs to be changed due to a puncture), there is a callout fee associated with roadside assistance. For any mechanical breakdowns related to a vehicle fault, there is no charge.

Security deposit

The security deposit is a downpayment pre-authorised to your credit card at the commencement of your rental. The bond amount varies depending on the vehicle and renter type, please see the Everything Fleet Terms and Conditions for further details.

Tolls

All toll fees incurred in an Everything Fleet will be automatically applied to the renters credit card along with an administrative fee. In the event that Everything receives an unpaid toll notice relating to the period the vehicle was on hire, Thrifty will charge the hirer an administration fee and pass the toll liability to the driver.

Young drivers

Everything Fleet applies a Young Driver surcharge for drivers under the age of 25 of $10 per day per driver.

Remember - this summary was prepared for illustrative purposes only - always refer to the rental provider's full rental agreement and terms and conditions for up-to-date and complete details.