Enterprise Terms & Conditions - Summary of Key Points

Your Loss or Damage Liability (“LDL”) is the amount payable by you in the event of loss or damage to the Vehicle even if you are not at fault. Your liability includes damage to the vehicle, damage to other vehicles, a Claims Administration Fee, loss of use, towing and more.

For a small daily fee you can reduce your damage liability. With the purchase of CDW Collision Damage Waiver you will only be liable up to the nominated liability for the cost of repair to your vehicle or any 3rd parties' vehicle or property.

• Mini MCMR, Economy ECAR,ECMR, Compact CDAR, Compact SUV CFAR, Intermediate-Midsize IDAR, Intermediate-Midsize SUV IFAR, Standard SDAR, Standard SUV SFAR, Fullsize FCAR, FDAR $25* excluding GST per day reduces your damage liability to $600.00* (Excl GST) 
  
• Premium Van PVAR $25* excluding GST per day reduces your damage liability to $900* (Excl GST) Intermediate-Midsize Pickup IPAR, Fullsize Pickup FPAR $32* excluding GST per day reduces your damage liability to $600* (Excl GST) 
  
• Compact Special CXAR, Compact Commercial Van CKAR, Intermediate-Midsize Commercial Van IKAR, Fullsize Elite GDAR, Fullsize SUV FFAR, Fullsize Commercial Van FKAR, Premium PDAR, Premium SUV PFAR, Premium Special PXAR, Special SUV, XFAR, Luxury LDAR, Luxury SUV LFAR, Special Passenger Van XVAR $32* excluding GST per day reduces your damage liability to $900* (Excl GST) 

If another person has caused the damage; Enterprise-Redspot will attempt to recover all costs from that person or his/her insurer. The amount paid by you towards damage liability will be refunded to you to the extent Enterprise-Redspot is successful in recovering all costs. Where the Vehicle is hired from a remote Location and driven between sunset and sunrise outside a city province, and loss or damage is the result of a single vehicle accident the renter will be liable for all losses incurred.

One Way Drop Policy

Included in the rental total cost when booked on VroomVroomVroom.  May be possible to and from most locations. One way drop fees apply for all valid one-way rentals in Australia. No one ways into or out of Northern Territory, Western Australia and Tasmania. In the event that the renter returns the vehicle to a location that differs from the one noted on the original rental agreement, then Redspot Car Rentals reserves the right to charge a relocation fee based on the KM distance table below.

Exclusive Policy

All rental rates displayed include Damage Liability only. Any optional items elected at the time of collection are subject to Location Fee and GST. Limited KM restrictions apply in some locations and or car classes. 

In Darwin there is a 100KM per day allowance, additional KMS charged at 0.275cents per KM.

In Western Australia, Mackay, Rockhampton and Townsville the IFAR and PVAR have a 300KM per day allowance, additional KMS charged at 0.275cents per KM.

Additional kilometre charges are subject to Location Fee and GST upon completion of the rental

Refueling Service

Vehicles are supplied with a full tank of fuel. Where a vehicle is returned with less than a full tank of fuel, the renter will be charged for fuel and a refueling fee.

A minimum refuelling charge of $27.50* applies if a fuel top up is required.

A pre-paid fuel option is available at time of collection at a discounted rate per litre.

All fuel charges must be settled by the renter.

Miscellaneous Policy

The Renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the Vehicle outside the Permitted Area of Use their Liability for any loss or damage will increase and any optional damage waiver selected void. 

For Vehicles rented in Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania and South Australia, the permitted area of use DOES NOT include Western Australia or the Northern Territory. 

Vehicles may not be driven above the snow line -from June to October-, on beaches, in watercourses or rivers. Permitted Area of Use means the area in which the Vehicle may be driven. The Permitted Area of Use is limited as follows 

1. For those Vehicles-hired outside the Northern Territory and Western Australia, the Permitted Area of Use does not include the Northern Territory or Western Australia. 
   
2. For those Vehicles hired from the Northern Territory, the Permitted Area of use does not include any other States or Territories of Australia. 
   
3. For those Vehicles hired in the Northern Territory the Permitted Area of use does not include driving on the road to Jim Jim Gorge and Twin Falls or north of the Oodnadatta Track including the following areas- Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert. 
   
4. For those Vehicles hired from Western Australia, the Permitted Area of Use does not include any other states or Territories of Australia and does not include any place further north or East than Exmouth or further east than Kalgoorlie-Boulder Township or Esperance. 
   
5. The Permitted Area of Use in Queensland does not include any place further north than Cooktown or in a westerly direction beyond Chillagoe and Georgetown. The Permitted Area of Use does not include the Bloomfield Track coastal route between Cape Tribulation and Cooktown or Fraser Island and Stradbroke Island. 
   
6. The Permitted Area of Use in South Australia does not include any place further north than Wilpena or in a westerly direction beyond Ceduna.

Forms of Payment

Roadside Protection

This is the roadside assistance service that kicks in where standard breakdown service ends. Premium Roadside Assistance covers those times when you just need a helping hand to get on your way, like fitting a spare tyre or opening a car with the keys locked in. Services offered in the Premium Roadside Assistance program include:

• Change a flat tyre (install vehicle's spare tyre) 
  
• Lockout service if you are locked out of your car 
  
• Fuel delivery - up to 15 litres at no charge if you run out of fuel 
  
• Jump starting your car if the battery is run flat (lights left on) 
  
• AUD 150 of accommodation or transport costs (reimbursement of expenses as a result of rental car breakdown) Premium Roadside Assistance is there to help you 24/7. For a daily fee of $5.00 for all car groups; customers save on all of the above and receive total peace of mind. 

Please Note: Premium Roadside Assistance will coordinate provider services for you. You will need to be present with the vehicle for Premium Roadside Assistance services to be provided. The relevant phone number to contact can be found on the rental agreement wallet which you will receive when collecting your vehicle.

Renter Requirements

We accept current Australian, International and overseas licences. Overseas licences that are not easily identifiable as a drivers licence must be accompanied by an International Licence or English translation. Valid drivers licence must be held for a minimum of 12 months.

Shuttle/Arrival

Your Enterprise Rental will be serviced by Redspot. Upon arrival please be on the lookout for Redspot's counter located in the arrivals hall of the airport terminal. Your rental will be serviced there.