Enterprise Terms & Conditions - Summary of Key Points

This summary has been prepared by VroomVroomVroom.com.au as a guideline to alert you to the key inclusions, exclusions, requirements and other terms and conditions which may apply when renting from Enterprise. Customers will be required to accept Enterprise's Rental contract when collecting the vehicle.

This quote includes:

  • G.S.T.
  • Administration Fee
  • Basic insurance cover for cars with an excess of $2750 - $3850 (including GST).  Collision damage waiver can be purchased separately upon arrival for $27.50* per day
  • Signified kilometre amount (generally unlimited, see below for extra km charges)
  • Vehicle Registration
  • One way fees if applicable
  • Airport and premium location surcharges applicable to the car rental daily rate if applicable (subject to change)
  • All vehicle fees related to the booking, eg. Vehicle drop fees, all recovery fees, premium location fees, corporate location fees wherever applicable

This quote does not include:

  • Security deposit of $200 plus the charges for the rental, options and coverage must be settled at the commencement of the rental.   Refer to the terms and conditions Forms of Payment
  • Enterprise All credit cards - 0.88% (including GST)
  • Collision Damage Waiver from $27.50 per day. Please see our Rental Vehicle Excess Information for further details.
  • Child Seats or booster seats (can be purchased after confirmation for $11.00* per seat, per day
  • Extra kilometre travel (if your rental is limited), the limit cannot be extended, and each km will be charged at $0.275cents plus local taxes and surcharges.
  • The age surcharge of $16.50* per day, if between the ages of 21 and 24. 
  • Probationary/Provisional P Plate Licence holders $22* per day
  • GPS $11 per day.  GPS are subject to availability and can not be guaranteed.
  • A minimum refuelling charge of $27.50 applies if a fuel top up is required.
  • Any extras signed up for upon arrival.

* All extra add-ons will attract additional percentage taxes and surcharges.

Note:This information (including prices and taxes) is provided by Enterprise and may change without notice to VroomVroomVroom.com.au.

Additional Driver

For Enterprise and National bookings additional drivers are included.

After Hours Service

After Hours Service Pickups - After hours pickup service is not available at this location. Staff will be on site to meet customers for a pre-booked reservation where a flight number is provided in the case the flight is delayed.

After Hours Service Drops - After parking in the designated parking bays, proceed to the booth and deposit keys into the drop box attached to the outside of the Redspot booth.

Age Requirements

Minimum driver age of 21 years old.  There is no maximum age, however under 25 years old will only be able to reduce their damage liability to $330.00. A young driver surcharge of $16.50 per day which includes GST applies to all Drivers aged between 21-24 years old.

Drivers aged between 21-24 are restricted to vehicles Mini MCMR, Economy ECMR, ECAR, Compact CDAR, Compact SUV CFAR, Compact Commercial Van CKAR, Intermediate IDAR, Intermediate pickup IPAR and Standard SDAR only.

All drivers must have held their licence for a minimum of one year. If any driver is on a probationary licence there is an additional Probationary Licence Fee of $22 per day which includes GST.

Cross Border Policy

The Renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the Vehicle outside the Permitted Area of Use their Liability for any loss or damage will increase and any optional damage waiver selected void.

For Vehicles rented in Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania and South Australia, the permitted area of use does not include Western Australia or the Northern Territory.

Vehicles may not be driven above the snow line from June to October, on beaches, in watercourses or rivers.

Permitted Area of Use means the area in which the Vehicle may be driven. The Permitted Area of Use is limited as follows:

  1. For those Vehicles-hired outside the Northern Territory and Western Australia, the Permitted Area of Use does not include the Northern Territory or Western Australia. 
  2. For those Vehicles hired from the Northern Territory, the Permitted Area of use does not include any other States or Territories of Australia. 
  3. For those Vehicles hired in the Northern Territory, the Permitted Area of use does not include driving on the road to Jim Gorge and Twin Falls or north of the Oodnadatta Track including the following areas- Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert. 
  4. For those Vehicles hired from Western Australia, the Permitted Area of Use does not include any other states or Territories of Australia and does not include any place further north or East than Exmouth or further east than Kalgoorlie-Boulder Township or Esperance. 
  5. The Permitted Area of Use in Queensland does not include any place further north than Cooktown or in a westerly direction beyond Chillagoe and Georgetown. The Permitted Area of Use does not include the Bloomfield Track coastal route between Cape Tribulation and Cooktown or Fraser Island and Stradbroke Island. 
  6. The Permitted Area of Use in South Australia does not include any place further north than Wilpena or in a westerly direction beyond Ceduna.

Damage Waiver

All vehicles rented come with a standard cover as below:

  • Mini MCMR, Economy ECAR,ECMR, Compact CDAR, Compact SUV CFAR, Intermediate-Midsize IDAR, Intermediate-Midsize SUV IFAR, Standard SDAR, Standard SUV SFAR, Fullsize FCAR, FDAR $2750.00 
  • Compact Special CXAR, Compact Commercial Van CKAR, Intermediate-Midsize Commercial Van IKAR, Intermediate-Midsize Pickup IPAR, Fullsize Pickup FPAR, Fullsize Elite GDAR, Fullsize SUV FFAR, Fullsize Commercial Van FKAR, Premium PDAR, Premium SUV PFAR, Premium Special PXAR, Premium Van PVAR, Special SUV, XFAR, Luxury LDAR, Luxury SUV LFAR, Special Passenger Van XVAR $3850.00 

Your Loss or Damage Liability (“LDL”) is the amount payable by you in the event of loss or damage to the Vehicle even if you are not at fault. Your liability includes damage to the vehicle, damage to other vehicles, a Claims Administration Fee, loss of use, towing and more.

For a small daily fee you can reduce your damage liability. With the purchase of CDW Collision Damage Waiver you will only be liable up to the nominated liability for the cost of repair to your vehicle or any 3rd parties' vehicle or property.

  • Mini MCMR, Economy ECAR,ECMR, Compact CDAR, Compact SUV CFAR, Intermediate-Midsize IDAR, Intermediate-Midsize SUV IFAR, Standard SDAR, Standard SUV SFAR, Fullsize FCAR, FDAR $27.50 including GST per day reduces your damage liability to $600.00 
  • Premium Van PVAR AUD 27.50 including GST per day reduces your damage liability to $900.00 Intermediate-Midsize Pickup IPAR, Fullsize Pickup FPAR $35.20 including GST per day reduces your damage liability to $600.00 
  • Compact Special CXAR, Compact Commercial Van CKAR, Intermediate-Midsize Commercial Van IKAR, Fullsize Elite GDAR, Fullsize SUV FFAR, Fullsize Commercial Van FKAR, Premium PDAR, Premium SUV PFAR, Premium Special PXAR, Special SUV, XFAR, Luxury LDAR, Luxury SUV LFAR, Special Passenger Van XVAR $35.20 including GST per day reduces your damage liability to $900.00 

If another person has caused the damage; Enterprise-Redspot will attempt to recover all costs from that person or his/her insurer. The amount paid by you towards damage liability will be refunded to you to the extent Enterprise-Redspot is successful in recovering all costs. Where the Vehicle is hired from a remote Location and driven between sunset and sunrise outside a city province, and loss or damage is the result of a single vehicle accident the renter will be liable for all losses incurred.

One Way Drop Policy

Included in the rental total cost when booked on VroomVroomVroom.  May be possible to and from most locations. One way drop fees apply for all valid one-way rentals in Australia. No one ways into or out of Northern Territory, Western Australia and Tasmania. In the event that the renter returns the vehicle to a location that differs from the one noted on the original rental agreement, then Redspot Car Rentals reserves the right to charge a relocation fee based on the KM distance table below.

 From 01 KMS - To 50 KMS  Charges excluding GST AUD 40.00
 From 51 KMS - To 250 KMS  Charges excluding GST AUD 250.00
 From 251 KMS - To 500 KMS  Charges excluding GST AUD 500.00
 From 501 KMS - To 750 KMS  Charges excluding GST AUD 800.00
 From 751 KMS+  Charges excluding GST AUD 1,000.00 (max charge)


Exclusive Policy

All rental rates displayed include Damage Liability only. Any optional items elected at the time of collection are subject to Location Fee and GST. Limited KM restrictions apply in some locations and or car classes. 

In Darwin there is a 100KM per day allowance, additional KMS charged at 0.275cents per KM.

In Western Australia, Mackay, Rockhampton and Townsville the IFAR and PVAR have a 300KM per day allowance, additional KMS charged at 0.275cents per KM.

Additional kilometre charges are subject to Location Fee and GST upon completion of the rental

Refueling Service

Vehicles are supplied with a full tank of fuel. Where a vehicle is returned with less than a full tank of fuel, the renter will be charged for fuel and a refueling fee.

A minimum refuelling charge of $27.50 applies if a fuel top up is required.

A pre-paid fuel option is available at time of collection at a discounted rate per litre.

All fuel charges must be settled by the renter.

Miscellaneous Policy

The Renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the Vehicle outside the Permitted Area of Use their Liability for any loss or damage will increase and any optional damage waiver selected void. 

For Vehicles rented in Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania and South Australia, the permitted area of use DOES NOT include Western Australia or the Northern Territory. 

Vehicles may not be driven above the snow line -from June to October-, on beaches, in watercourses or rivers. Permitted Area of Use means the area in which the Vehicle may be driven. The Permitted Area of Use is limited as follows 

  1. For those Vehicles-hired outside the Northern Territory and Western Australia, the Permitted Area of Use does not include the Northern Territory or Western Australia. 
  2. For those Vehicles hired from the Northern Territory, the Permitted Area of use does not include any other States or Territories of Australia. 
  3. For those Vehicles hired in the Northern Territory the Permitted Area of use does not include driving on the road to Jim Jim Gorge and Twin Falls or north of the Oodnadatta Track including the following areas- Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert. 
  4. For those Vehicles hired from Western Australia, the Permitted Area of Use does not include any other states or Territories of Australia and does not include any place further north or East than Exmouth or further east than Kalgoorlie-Boulder Township or Esperance. 
  5. The Permitted Area of Use in Queensland does not include any place further north than Cooktown or in a westerly direction beyond Chillagoe and Georgetown. The Permitted Area of Use does not include the Bloomfield Track coastal route between Cape Tribulation and Cooktown or Fraser Island and Stradbroke Island. 
  6. The Permitted Area of Use in South Australia does not include any place further north than Wilpena or in a westerly direction beyond Ceduna.

Forms of Payment

A valid credit card or Visa or MasterCard debit card must be provided for all rentals. For payments we accept all major credit cards and debit cards (NO CASH) and for deposits we only accept all major credit cards and Visa or MasterCard debit cards (NO CASH).

Charges for options and coverage must be settled at the commencement of the rental together with a deposit (bond). The credit card holder is listed as the hirer and must be present at the time of rental commencement.

The credit card deposit (by way of authorisation) is $200.00. A credit card fee applies as follows and is applicable to all rental charges (excluding the deposit bond) including any optional items purchased and damage liability charges.

There is no refund of credit card surcharges:

Enterprise All credit cards - 0.88% (including GST)

Union Pay Cards: We are now able to accept Visa and MasterCard that have the Union Pay logo on the card. Unfortunately at this time, we are unable to accept a Union Pay card that has been branded only by Union Pay (these cards start with a 6, 8 or 9). To ensure you accept only the correct card, please take note of the following. All three items MUST be present on either the front or back of the card to be accepted:

  1. The China Union Pay logo is a red / blue / green striped logo and will be found on the front of the card 
  2. The Visa Credit card logo is the standard silver hologram of the Visa 'Dove', this can be found either on the front or back of the Credit card. This hologram indicates to staff that the card is a “credit” card. Union Pay Debit cards do not have the hologram. Debit cards are NOT accepted at this time. 
  3. The standard Visa logo will be located on the front of the card and has the word “VISA” in blue and gold. Important: Single branded Union Pay Debit cards have a CUP logo only. They do not have a hologram, or any other bank logo.

Roadside Protection

This is the roadside assistance service that kicks in where standard breakdown service ends. Premium Roadside Assistance covers those times when you just need a helping hand to get on your way, like fitting a spare tyre or opening a car with the keys locked in. Services offered in the Premium Roadside Assistance program include:

  • Change a flat tyre (install vehicle's spare tyre) 
  • Lockout service if you are locked out of your car 
  • Fuel delivery - up to 15 litres at no charge if you run out of fuel 
  • Jump starting your car if the battery is run flat (lights left on) 
  • AUD 150 of accommodation or transport costs (reimbursement of expenses as a result of rental car breakdown) Premium Roadside Assistance is there to help you 24/7. For a daily fee of $5.00 for all car groups; customers save on all of the above and receive total peace of mind. 

Please Note: Premium Roadside Assistance will coordinate provider services for you. You will need to be present with the vehicle for Premium Roadside Assistance services to be provided. The relevant phone number to contact can be found on the rental agreement wallet which you will receive when collecting your vehicle.

Renter Requirements

We accept current Australian, International and overseas licences. Overseas licences that are not easily identifiable as a drivers licence must be accompanied by an International Licence or English translation. Valid drivers licence must be held for a minimum of 12 months.

Shuttle/Arrival

Your Enterprise Rental will be serviced by Redspot. Upon arrival please be on the lookout for Redspot's counter located in the arrivals hall of the airport terminal. Your rental will be serviced there.

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