Enterprise Terms & Conditions - Summary of Key Points

This summary has been prepared by VroomVroomVroom.com.au as a guideline to alert you to the key inclusions, exclusions, requirements and other terms and conditions which may apply when renting from Enterprise. Customers will be required to accept Enterprise's Rental contract when collecting the vehicle.

This quote includes:

G.S.T.
Administration Fee
Basic insurance cover for cars with an excess of $2750* - $3850* (excl GST).
Signified kilometre amount (generally unlimited, see below for extra km charges)
Vehicle Registration
One way fees if applicable
Airport and premium location surcharges applicable to the car rental daily rate if applicable (subject to change)
All vehicle fees related to the booking, eg. Vehicle drop fees, all recovery fees, premium location fees, corporate location fees wherever applicable

This quote does not include:

Security deposit of $200 plus the charges for the rental, options and coverage must be settled at the commencement of the rental. Refer to the terms and conditions Forms of Payment
Credit card surcharge of 0.88%
Excess Reduction Option of $25* - $32* per day (depending on vehicle) reduces liability to $600*/900* (all excl GST). Please see our Rental Vehicle Excess Information for further details.
Child seats or booster seats
Extra kilometre travel (if your rental is limited), the limit cannot be extended, and each km will be charged at $0.275c plus local taxes and surcharges.
Young Driver Surcharge: $23.50* (excluding GST) per day applies to all Drivers aged between 21-24 years old.
Probationary/Provisional P Plate Licence holders $28* per day
GPS costs $18* per day with a max of $108* per rental (excl GST).
A minimum refuelling charge of $27.50* applies if a fuel top up is required.
Any extras signed up for upon arrival.

* All extra add-ons will attract additional percentage taxes and surcharges.

IMPORTANT: Please note that all rates and charges are subject to change without any prior notice. Please contact us if you have any further queries.

Additional Driver

Additional driver/s can be added to the rental agreement at the time you collect your hire car at the rental counter.

The first additional driver is free. Each additional driver after that is charged at a flat fee per day of AUD 10.00 (excludes GST). Enterprise will include the hirer's Spouse or a person living at the same home address as hirer at no additional charge (license address must be the same as hirers).

Note, all drivers must be listed on the Rental Agreement and meet Enterprise’s licence requirements as noted above.

After Hours Service

After Hours Service Pickups - After hours pickup service is not available at this location. Staff will be on site to meet customers for a pre-booked reservation where a flight number is provided in the case the flight is delayed.

After Hours Service Drops - After parking in the designated parking bays, proceed to the booth and deposit keys into the drop box attached to the outside of the Enterprise booth.

Age Requirements

Minimum driver age of 21 years old. There is no maximum age, however under 25 years old will only be able to reduce their damage liability to $330.00. A young driver surcharge of $23.50* per day which excludes GST applies to all drivers aged between 21-24 years old.

Drivers aged between 21-24 are restricted to vehicles Mini MCMR, Economy ECMR, ECAR, Compact CDAR, Compact SUV CFAR, Compact Commercial Van CKAR, Intermediate IDAR, Intermediate pickup IPAR and Standard SDAR only.

All drivers must have held their licence for a minimum of one year. If any driver is on a probationary licence there is an additional Probationary Licence Fee of $28* per day which excludes GST.

* All extra add-ons will attract additional percentage taxes and surcharges.

Child Seats

Infant Seat and Child Safety Seat can be added for $55.00 AUD per rental.

Booster Seat can be added for $30.00 AUD per rental.

* All extra add-ons will attract additional percentage taxes and surcharges.

In cases of loss or damage, a replacement fee of $427.35 will be charged to the renter.

GPS

GPS unit costs $18* per day (capped 6 days) max $108 per rental. GPS are subject to availability and can not be guaranteed.

* All extra add-ons will attract additional percentage taxes and surcharges.

Cross Border Policy

The Renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the Vehicle outside the Permitted Area of Use their Liability for any loss or damage will increase and any optional damage waiver selected void.

For Vehicles rented in Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania and South Australia, the permitted area of use does not include Western Australia or the Northern Territory.

Vehicles may not be driven above the snow line from June to October, on beaches, in watercourses or rivers.

Permitted Area of Use means the area in which the Vehicle may be driven. The Permitted Area of Use is limited as follows:

For those Vehicles-hired outside the Northern Territory and Western Australia, the Permitted Area of Use does not include the Northern Territory or Western Australia.
For those Vehicles hired from the Northern Territory, the Permitted Area of use does not include any other States or Territories of Australia.
For those Vehicles hired in the Northern Territory, the Permitted Area of use does not include driving on the road to Jim Gorge and Twin Falls or north of the Oodnadatta Track including the following areas- Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert.
For those Vehicles hired from Western Australia, the Permitted Area of Use does not include any other states or Territories of Australia and does not include any place further north or East than Exmouth or further east than Kalgoorlie-Boulder Township or Esperance.
The Permitted Area of Use in Queensland does not include any place further north than Cooktown or in a westerly direction beyond Chillagoe and Georgetown. The Permitted Area of Use does not include the Bloomfield Track coastal route between Cape Tribulation and Cooktown or Fraser Island and Stradbroke Island.
The Permitted Area of Use in South Australia does not include any place further north than Wilpena or in a westerly direction beyond Ceduna.

Liability Options

All vehicles rented come with a standard cover as below:

Mini MCMR, Economy ECAR, ECMR, Compact CDAR, Compact SUV CFAR, Intermediate-Midsize IDAR, Intermediate-Midsize SUV IFAR, Standard SDAR, Standard SUV SFAR, Full-size FCAR, FDAR, Mystery Vehicle XXAR AUD$3,350.00.

Compact Special CXAR, Compact Commercial Van CKAR, Intermediate-Midsize Commercial Van IKAR, Intermediate-Midsize Pickup IPAR, Full-size Pickup FPAR, Full-size Elite GDAR, Full-size SUV FFAR, Premium PDAR, Premium SUV PFAR, Premium Special PXAR, Premium Van PVAR, Special SUV, XFAR, Luxury LDAR, Luxury SUV LFAR, Special Passenger Van XVAR AUD$4,4000.00.

Intermediate-Midsize Commercial Van IKAR, Full-size Commercial Van FKAR AUD$5,200.00.

One Way Drop Policy

Included in the rental total cost when booked on VroomVroomVroom. May be possible to and from most locations. One way drop fees apply for all valid one-way rentals in Australia. No one ways into or out of Northern Territory, Western Australia and Tasmania. In the event that the renter returns the vehicle to a location that differs from the one noted on the original rental agreement, then Enterprise Car Rentals reserves the right to charge a relocation fee based on the KM distance table below.

From 01 KMS - To 50 KMS	Charges excluding GST AUD $40*
From 51 KMS - To 250 KMS	Charges excluding GST AUD $250*
From 251 KMS - To 500 KMS	Charges excluding GST AUD $500*
From 501 KMS - To 750 KMS	Charges excluding GST AUD $800*
From 751 KMS	Charges excluding GST AUD $1,000*

Exclusive Policy

All rental rates displayed include Damage Liability only. Any optional items elected at the time of collection are subject to Location Fee and GST. Limited KM restrictions apply in some locations and or car classes.

In Darwin there is a 100KM per day allowance, additional KMS charged at 0.275cents per KM.

In Western Australia, Mackay, Rockhampton and Townsville the IFAR and PVAR have a 300KM per day allowance, additional KMS charged at 0.275cents per KM.

Additional kilometre charges are subject to Location Fee and GST upon completion of the rental

Refuelling Service

Vehicles are supplied with a full tank of fuel. Where a vehicle is returned with less than a full tank of fuel, the renter will be charged for fuel and a refueling fee.

A minimum refuelling charge of $27.50* applies if a fuel top up is required.

A pre-paid fuel option is available at time of collection at a discounted rate per litre.

All fuel charges must be settled by the renter.

Miscellaneous Policy

For Vehicles rented in Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania and South Australia, the permitted area of use DOES NOT include Western Australia or the Northern Territory.

Vehicles may not be driven above the snow line -from June to October-, on beaches, in watercourses or rivers. Permitted Area of Use means the area in which the Vehicle may be driven. The Permitted Area of Use is limited as follows

For those Vehicles-hired outside the Northern Territory and Western Australia, the Permitted Area of Use does not include the Northern Territory or Western Australia.
For those Vehicles hired from the Northern Territory, the Permitted Area of use does not include any other States or Territories of Australia.
For those Vehicles hired in the Northern Territory the Permitted Area of use does not include driving on the road to Jim Jim Gorge and Twin Falls or north of the Oodnadatta Track including the following areas- Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert.
For those Vehicles hired from Western Australia, the Permitted Area of Use does not include any other states or Territories of Australia and does not include any place further north or East than Exmouth or further east than Kalgoorlie-Boulder Township or Esperance.
The Permitted Area of Use in Queensland does not include any place further north than Cooktown or in a westerly direction beyond Chillagoe and Georgetown. The Permitted Area of Use does not include the Bloomfield Track coastal route between Cape Tribulation and Cooktown or Fraser Island and Stradbroke Island.
The Permitted Area of Use in South Australia does not include any place further north than Wilpena or in a westerly direction beyond Ceduna.

Forms of Payment

A valid credit card or Visa or MasterCard debit card must be provided for all rentals. The credit card holder is listed as the hirer and must be present at the time of rental commencement.

NO CASH is accepted for any payments or bond. Charges for options and coverage are to be settled at the commencement of the rental.

A credit card fee applies as follows and is applicable to all rental charges (excluding the deposit bond) including any optional items purchased and damage liability charges.

There is no refund of credit card surcharges:

Union Pay Cards: Union Pay Cards are accepted if they have the Visa and MasterCard Union Pay logo present on the card.

Credit Card Fees

This fee is payable on all transactions including authorisations:

CCFEE - Credit Card Surcharge VISA/MC - 0.08%
CCFEE - Credit Card Surcharge AMEX/ DINERS - 0.08%

Security Deposit/Bond

For customers who have provided a valid credit or debit card for payment of the rental cost or optional extras at the time of rental, no deposit is required (excluding customers who meet our local renter criteria - please see below).

For customers who have pre-paid for their rental costs via an external agency, with no further payments required when picking up their vehicle, a rental deposit will be required. This deposit will be pre-authorised to your credit card at the time of rental. The credit card must be in the name of the renter. A credit card authorisation is not a charge but it will limit the funds available on your credit card. If no charges are processed by us your bank will release the hold on your funds after a period of up to 28 days.

In most cases, the rental location will require a deposit of AUD 200.00 at the commencement of the rental. However, if all the local renter criteria below is met, the rental location will require a deposit amount of up to 1,000.00 AUD along with proof of residency such as a current utility bill in addition to the rental charge:

Lives within the greater metropolitan area of the city in which the vehicle is collected

Is a first time renter with Enterprise, National or Alamo, and

Is not a Corporate Renter

For the security deposits of 200.00 AUD, the rental location will accept all major credit cards and Visa or Mastercard debit cards. For security deposits of 1,000.00 AUD, the rental location will only accept major credit cards.

Roadside Protection

This is the roadside assistance service that kicks in where standard breakdown service ends. Premium Roadside Assistance covers those times when you just need a helping hand to get on your way, like fitting a spare tyre or opening a car with the keys locked in. Services offered in the Premium Roadside Assistance program include:

Change a flat tyre (install vehicle's spare tyre)
Lockout service if you are locked out of your car
Fuel delivery - up to 15 litres at no charge if you run out of fuel
Jump starting your car if the battery is run flat (lights left on)
AUD 150 of accommodation or transport costs (reimbursement of expenses as a result of rental car breakdown) Premium Roadside Assistance is there to help you 24/7. For a daily fee of $5.00 for all car groups; customers save on all of the above and receive total peace of mind.

Please Note: Premium Roadside Assistance will coordinate provider services for you. You will need to be present with the vehicle for Premium Roadside Assistance services to be provided. The relevant phone number to contact can be found on the rental agreement wallet which you will receive when collecting your vehicle.

Renter Requirements

We accept current Australian, International and overseas licences. Overseas licences that are not easily identifiable as a drivers licence must be accompanied by an International Licence or English translation. Valid drivers licence must be held for a minimum of 12 months.

Shuttle/Arrival

Your Enterprise Rental will be serviced by Enterprise. Upon arrival please be on the lookout for Enterprise's counter located in the arrivals hall of the airport terminal. Your rental will be serviced there.