Rent a car today
Compare car hireEnterprise accepts credit cards, and Mastercard and Visa debit cards. Enterprise does not accept cards presented on phones/watches and doesn’t allow contactless payment methods such as pay-wave, nor does Enterprise accept prepaid or reloadable stored value cards, travel money cards, or an EFTPOS card.
You must present a physical card to pay for an Enterprise rental vehicle.
Enterprise may levy an additional charge for any of the following (though not limited to) cases:
Additional drivers
Child seats
Additional roadside assistance coverage
Enterprise allows the addition of additional drivers charged at $11 per day (including GST), and Enterprise will also include the renter’s spouse or a person living at the same home address as the renter at no additional charge (licence address must be the same as that of the primary driver). Note that any additional nominated driver, as with the primary driver, must have a full drivers licence and be present when the vehicle is collected at the beginning of the rental period.
The minimum age for renting a hire car with Enterprise is 21 years old, and there is a Young Driver surcharge for drivers under the age of 25. Drivers under the age of 25 are restricted to Compact, Compact Commercial Van, Compact SUV, Economy, Intermediate, Intermediate pickup, Mini, and Standard vehicle classes. Enterprise does not have a maximum age policy.
Elite Full Size 4WD, Luxury, Luxury full size, Luxury SUV, Premium Elite SUV, and Premium SUV classes of vehicles all have a minimum renter age of 30.
All drivers, including young drivers, must have held their licence for at least one year.
Animals of any kind are not permitted in Enterprise vehicles.
If you cancel your Enterprise booking through a no show, or even with prior notice, depending on the payment method selected, there may be a cancellation charge applied.
Enterprise can provide baby seats, and booster seats. These conform to government standards, and as supplies are limited, please order a child seat at the time of your reservation, stating the age of your child so the correct type of child seat can be booked. Child seats will be provided with the vehicle at the time of collection and are usually fitted by Enterprise prior to pick-up, however you may need to make final adjustments to ensure straps are fitted correctly for your child.
A 0.8% merchant fee is applied to all credit and debit card payments.
In the unfortunate event of an accident:
If there are injured people, contact emergency services first.
Contact Enterprise with relevant information including the licence plate, make and model, colour (if known), nature of fault, precise location of vehicle, contact number, and whereabouts of keys.
Prepare a written accident/damage report.
Submit the report to Enterprise.
Enterprise accepts digital driver licences (DDL) as long as the phone app is built in compliance with the ISO/IEC 18013-5 international standard. Enterprise advises customers who are unsure about whether their digital licence would be accepted to bring their physical licence with them.
Enterprise vehicles are not permitted to be driven above the snow line.
Enterprise requires that all drivers have held a full and unrestricted licence for at least 12 months, and present a valid photo ID such as a passport or government-issued photo ID. Learner and provisional licences are not accepted. Probationary licences attract an additional fee of $28 per day.
All licences must be original — copies are not accepted.
If the driving licence is not in English, an International Driving Permit or approved English translation is required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries who are not part of the International Driving Permit Agreement should carry a certified translation of their licence.
Enterprise prohibits using its vehicles in ways that risk damage, violate the law, or breach safety standards. This includes reckless driving, driving under the influence, using the wrong fuel, or ignoring warning lights and signals. Causing damage to the roof, undercarriage, windscreen line, or from overloading, towing improperly, or attaching unauthorised items is not permitted and driving in a manner that causes these types of damage can impact on coverage. Off-road driving, driving through water, or entering car parks with low clearance is also banned.
Only authorised drivers may operate the vehicle, and it must not be used for racing, carrying passengers or cargo for payment, or committing unlawful acts. Smoking, fitting unauthorised equipment, or driving in restricted or unsafe areas such as beaches, and fire trails is not allowed. Where driving in snowy regions is permitted, snow chains must be fitted and adjusted properly, and hubcaps removed to avoid damage. Repairs require prior written approval from Enterprise.
Improper use may void coverage and loss damage waivers and leave the renter liable for the entire costs of any damage. Please see the Rental Agreement for detailed coverage on prohibited uses and driving restrictions for Enterprise rental vehicles.
You must not use the vehicle:
On beaches, through streams, rivers or flood waters;
On fire trails;
In the snow;
To enter in to, or leave, the Northern Territory, Tasmania, or Western Australia;
“Permitted Area of Use” means the area in which the vehicle may be driven, and the renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the vehicle outside the Permitted Area of Use their liability for any loss or damage will increase and any optional damage waiver selected void.
Where you cannot drive the vehicle:
In Queensland:
The Permitted Area of Use in Queensland does not include any place further north than Cooktown or in a westerly direction beyond Chillagoe and Georgetown. The Permitted Area of Use does not include the “Bloomfield Track” coastal route between Cape Tribulation and Cooktown or Fraser Island and Stradbroke Island. Specifically you cannot drive the vehicle:
The Old Telegraph Track section of the road to Cape York,
Boggy Hole (Finke Gorge National Park);
the Old South Road from Maryvale to Finke;
Fraser Island at any time;
The Bloomfield Track north of Cape Tribulation
Beyond Cooktown to the north or Lakeland to the west
On Highway No.27 beyond Chillagoe in a westerly direction
On Highway No.1 beyond Normanton in a southerly direction and no further north than Karumba
In the Northern Territory:
For those vehicles hired in the Northern Territory, the Permitted Area of use does not include any other States or Territories of Australia. Specifically you cannot drive the vehicle:
The road to Jim Jim Gorge and Twin Falls
North of the Oodnadatta Track, including Mount Dare, Dalhousie Springs, Witjira National Park and Pedirka Desert.
Arnhem Road and Arnhem Land/Gove Peninsula in general.
In Western Australia:
For those Vehicles hired from Western Australia, the Permitted Area of Use does not include any other states or Territories of Australia. Specifically you cannot drive the vehicle:
Vehicles hired from Perth branches, does not include travel further north or east than Exmouth; further east than Kalgoorlie-Boulder Township or further east than Esperance.
Non-4WD vehicles hired from any other Western Australia location are not permitted to leave the local area without written consent from the hiring location.
In South Australia:
The Permitted Area of Use in South Australia does not include any place further north than Wilpena or in a westerly direction beyond Ceduna.
If you are unsure what fuel to use, please ask the station attendant or contact the Enterprise rental location for advice. Enterprise will supply the rental vehicle with a full tank of fuel, and expect the vehicle to be returned in the same condition. If you return the vehicle without a full tank of fuel, you will be charged the refuelling cost plus a service fee. If you have chosen a pre-paid fuel option, then the above is not applicable.
Enterprise does not pay any infringement notices and it is the sole responsibility of the hirer to pay all fines in relation to infringement notices issued during the rental period. In the event that Enterprise receives an infringement notice for a speeding, parking, or other traffic infringement relating to the period the vehicle was on hire, the hirer will be charged an additional administration fee, and the liability for the fine.
If your driving licence is not in English, an International Driving Permit or an English translation is required. Renters with licences from countries who are not part of the International Driving Permit Agreement should carry a certified translation of their licence.
For renters who live locally (within the greater metropolitan area of the city of pick-up), are a first-time renter with Enterprise Australia, and are not a corporate renter, Enterprise requires a $1,000 pre-authorisation on a credit card (debit cards not accepted) along with second proof of identity (such as a utility bill dated within two months of the rental) that shows both the driver’s name and address that is identical to those on their licence.
To pick up an Enterprise rental car you need to satisfy both the licence and payment criteria:
You must present a valid and accepted credit card or bank issued Mastercard or Visa debit card (see Accepted Forms of Payment above).
You must meet the licence rules.
For security purposes, the owner of the credit card entered on the payment step when making a booking must be present to collect the vehicle and is required to sign the Rental Agreement.
If you are going to be late to pick up your car, please contact Enterprise as soon as possible.
Enterprise vehicles are covered by standard motor vehicle insurance; however, an excess may be charged for any loss or damage incurred during the hire period, regardless of fault. This coverage may not be applicable if the vehicle has been used in a manner in contravention of Enterprise Terms and Conditions.
The rental vehicle excess can be reduced through the purchase of collision damage waiver products. A standard passenger rental vehicle with no excess reduction has an excess of $4,350. Enterprise offers a number of damage waiver products to reduce this financial exposure, in some cases to zero.
Excess insurance is also available through third party providers such as Prosura.
After hours pickup and drop off of Enterprise vehicles may be available — check with the depot concerned, likewise contact the rental location if you wish to extend your rental. In the event of an early return, no refund applies. All hires are counted in 24 hour durations. In the event of a late return of more than one hour, the fee for a full day of hire may apply.
Enterprise provides 24/7 emergency roadside assistance for breakdown and accidents. If a roadside assistance callout relates to something that is your fault (for example running out of fuel, losing the keys, locking the keys in the vehicle, or if a wheel needs to be changed due to a puncture), there is a callout fee associated with roadside assistance. For any mechanical breakdowns related to a vehicle fault, there is no charge. A Roadside Protection package can be purchased to remove the callout fee for at-fault roadside assistance.
The security deposit is a downpayment pre-authorised to your credit card at the commencement of your rental. The bond amount varies depending on the vehicle and renter type as follows:
Passenger fleet: $200
Commercial fleet: $500
Prestige fleet: $1,000
Local renter: $1,000
Enterprise vehicles are fitted with an electronic toll pass, and when a vehicle is used on a toll road the toll and a service charge is automatically linked to your reservation.
A Young Driver Fee of $23.50 per day (excluding GST) applies to all drivers under the age of 25. Young drivers are also restricted to Mini, Economy, Compact, Compact SUV, Compact Commercial Van, Intermediate, Intermediate pickup and Standard vehicle classes only.
Remember - this summary was prepared for illustrative purposes only - always refer to the rental provider's full rental agreement and terms and conditions for up-to-date and complete details.