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Compare car hireThis summary is for illustrative purposes only and may not apply to all reservations. We try our best to keep it up to date and relevant, but we can't guarantee that it is accurate or error-free. If you have questions regarding a specific rental, please contact our customer care team.
Dollar accepts major credit and debit cards for payment and for the security deposit. Some depots may accept cash.
Alamo may levy an additional charge for any of the following (though not limited to) cases:
Additional drivers
Child seats
Additional roadside assistance coverage
Dollar allows additional drivers, for a surcharge per driver per day to a maximum of five days in any 30-day rental period. Note that any additional nominated driver, as with the primary driver, must have a full drivers licence and be present when the vehicle is collected at the beginning of the rental period.
The minimum age for renting a hire car with Dollar is 21 years old unless a vehicle from the Dollar Adrenaline or Dream collection, which has a minimum age of 25. Dollar applies a Young Driver surcharge for drivers of the age of 24 and under that is capped at a maximum of seven days per 30 days of rental.
If you cancel your Dollar booking through a no show, or even with prior notice, there may be a cancellation charge applied.
Dollar can supply, for a fee, child seats, but it is the responsibility of the renter to check and ensure any child safety seats are fitted correctly prior to commencing the rental. You may install your own child safety seat or capsule of any type in our vehicles at your own risk. Child seats can not be added to a vehicle from Dollar’s Adrenaline or Dream Collection vehicles.
Dollar may apply a surcharge to credit card transactions, as specified in your Rental Agreement.
In the unfortunate event of an accident:
If there are injured people, contact emergency services first.
Contact Dollar roadside assistance with relevant information including the licence plate, make and model, colour (if known), nature of fault, precise location of vehicle, contact number, and whereabouts of keys.
Do not admit fault.
Prepare a written accident/damage report
Submit the report to Dollar.
Dollar allows driving in snow, however it is essential that you check beforehand that your intended vehicle is permitted for driving in the snow and if any additional equipment, such as snow chains, is required.
If your vehicle is using snow chains, you must ensure that the vehicle complies with any legal requirements relating to fitment of snow chains and that the snow chains are fitted correctly. Failure to do so will be considered a prohibited use and you will be fully liable for any resulting damage. Renters must at all times ensure plastic hub caps are removed prior to fitting snow chains. Snow chains must be tightened after 50m to avoid damage to the rims and hub caps must be replaced on the vehicle when the chains are removed.
Dollar requires that all drivers have held their licence for at least 12 months, and is valid for the type of vehicle being rented. Dollar does accept provisional licences, but it does not accept learner permits. If the driving licence is not in English, an International Driving Permit or an English translation is required.
Dollar prohibits using its vehicles in ways that risk damage, violate the law, or breach safety standards. This includes reckless driving, driving under the influence, using the wrong fuel, or ignoring warning lights and signals. Causing damage to the roof, undercarriage, windscreen line, or from overloading, towing improperly, or attaching unauthorised items is not permitted and driving in a manner that causes these types of damage can impact on coverage. Off-road driving, driving through water, or entering car parks with low clearance is also banned.
Only authorised drivers may operate the vehicle, and it must not be used for racing, carrying passengers or cargo for payment, or committing unlawful acts. Smoking, fitting unauthorised equipment, or driving in restricted or unsafe areas such as beaches, and fire trails is not allowed. Where driving in snowy regions is permitted, snow chains must be fitted and adjusted properly, and hubcaps removed to avoid damage. Repairs require prior written approval from Dollar.
Improper use may void coverage and loss damage waivers and leave the renter liable for the entire costs of any damage. Please see the Rental Agreement for detailed coverage on prohibited uses and driving restrictions for Dollar rental vehicles.
You must never take the rental vehicle (unless it is a 4WD) on:
Northern Territory
The Oodnadatta Track,
the Plenty Highway,
Finke Road between Alice Springs and Oodnadatta;
Queensland
The Old Telegraph Track section of the road to Cape York,
Boggy Hole (Finke Gorge National Park),
the Old South Road from Maryvale to Finke;
South Australia
The Simpson Desert,
the Strzelecki Track,
the Birdsville Track;
Western Australia
The Tanami Track,
Gunbarrel Hwy,
Gibb River Road and the Bungle Bungles;
You must never take the rental vehicle (regardless of type) on:
Any other such location or region reasonably specified by Dollar to you as an area or region which is prohibited.
Northern Territory
the Lost City in Litchfield Park,
Central Arnhem Road and Arnhem Land in general during the dedicated wet season,
Jim Jim and Twin Falls in Kakadu National Park,
Tanami Road,
the Gunbarrel Hwy,
the Plenty Highway between Alice Springs and Boulia;
Queensland
on K’Gari (Fraser Island), Moreton Island, North Stradbroke Island;
in the Weipa Region, it is prohibited to drive North of Telegraph Road past Bramwell Junction Roadhouse, East of Telegraph Road and Peninsula Development Road, and South of Aurukun and the Archer River Roadhouse on Peninsular Development Road, without a pre-planned permit due to Queensland government registration restrictions; or
on Bourke Development Road from Chillagoe to Normanton,
Cape York during the months from December to May inclusive,
Savannah Way from Normanton to Borroloola,
the Bloomfield Track;
South Australia
the Strzelecki Track,
the Oodnadatta Track,
the Birdsville track;
Western Australia
the Canning Stock Route
the Old Gunbarrel Hwy
the Kalumburu track including but not limited to Mitchell Plateau
Dollar supplies EVs with at least a 90% charge. If the vehicle is returned with a charge level below this, you will be charged the EV Battery Recharging Service fee to return it to the expected level. If you return an EV charged below 15% you will be charged an additional Low Battery Recharging Service fee.
Charging cables and keys are supplied and the fee (excluding GST) for the loss of either are $500 and $50 respectively.
Any underbody or battery damage caused by driving an EV over foreign objects is not covered by damage liability reduction or waiver products, and you will be liable for this damage. Dollar will not be responsible for removing any personalization created in the EV — you are responsible for logging out of any personal accounts at the end of your rental.
EVs must not be driven through an automatic car wash. Any damage that occurs from driving an EV through a car wash is not covered by any damage liability reduction or waiver products, and you will be liable for all costs associated with damage caused from this prohibited use.
The government or council (as applicable) may have road user charges applied to EVs based on the kilometres driven. Dollar will charge any such applicable fees to you, based on your departure location. Dollar will pass on the applicable fees collected from you to the appropriate government or council bodies.
If you want to rent from an Dollar location that is within 100km of your place of residence, then Dollar may need to complete some additional checks, and you will also need to pay a bond of $500 (passenger and commercial vehicles) or $1,000 (Prestige and Adrenaline vehicles) to secure the rental. You will need to provide at least two recent (within the last three months) utility bills from your place of residence.
If you are unsure what fuel to use, please ask the station attendant or contact the Dollar rental location for advice. Dollar will supply the rental vehicle with a full tank of fuel, and expect the vehicle to be returned in the same condition. If you return the vehicle without a full tank of fuel, Dollar will charge you the refuelling cost along with a surcharge fee. If you have chosen a pre-paid fuel option, then the above is not applicable.
Dollar supplies EVs with at least a 90% charge. Renters are expected to return the vehicle charged to the same level and fees will apply if this is not the case.
Dollar does not pay any infringement notices and it is the sole responsibility of the hirer to pay all fines in relation to infringement notices issued during the rental period. In the event that Dollar receives an infringement notice for a speeding, parking, or other traffic infringement relating to the period the vehicle was on hire, Dollar will charge the hirer an additional administration fee, and will transfer the liability to the driver.
If your driving licence is not in English, an International Driving Permit or an English translation is required. Renters with licences from countries who are not part of the International Driving Permit Agreement should carry a certified translation of their licence.
To pick up an Dollar rental car you need to satisfy both the licence and payment criteria:
You must present a valid and accepted credit card or bank issued Mastercard or Visa debit card (see Accepted Forms of Payment above).
You must meet the licence rules.
For security purposes, the owner of the credit card entered on the payment step when making a booking must be present to collect the vehicle and is required to sign the Rental Agreement.
If you are going to be late to pick up your car, please contact Dollar as soon as possible.
Dollar rental vehicles are covered by standard motor vehicle insurance; however, an excess may be charged for any loss or damage incurred during the hire period, regardless of fault. This coverage may not be applicable if the vehicle has been used in a manner in contravention of the Dollar Terms and Conditions.
The rental vehicle excess can be reduced through the purchase of collision damage waiver products of which Dollar offers both Dollar Extra (which can reduce your liability) and Dollar Plus (which can remove your liability).
Excess insurance is also available through third party providers such as Prosura.
Contact the Dollar rental location if you wish to extend your rental. In the event of an early return, no refund applies. All hires are counted in 24 hour durations with a 59 minute leeway generally provided to the agreed upon return time. Outside of this leeway, late fees may apply.
If your vehicle is from the Dollar Prestige, Adrenaline or Dream collections, roadside assistance may be provided by the manufacturer.
Dollar provides emergency roadside assistance for breakdown and accidents. If a roadside assistance callout relates to something that is your fault (for example running out of fuel, losing the keys, locking the keys in the vehicle, or if a wheel needs to be changed due to a puncture), there is a callout fee associated with roadside assistance. For any mechanical breakdowns related to a vehicle fault, there is no charge.
The security deposit is a downpayment charged to your credit card — the amount of the bond is specified in your Rental Agreement. Dollar will refund the bond amount upon return of the undamaged vehicle.
You have the option of purchasing Toll Cover to pre-pay a flat daily rate for your toll charges incurred during your rental. If you choose not to purchase Toll Cover, Dollar does not pay any toll charges and it is the sole responsibility of the hirer to pay all toll charges incurred during the rental period. In the event that Dollar receives an unpaid toll notice relating to the period the vehicle was on hire, Dollar will charge the hirer an administration fee and pass the toll liability to the driver.
Dollar levies a Young Driver fee per day for drivers of 24 years and under.
Remember - this summary was prepared for illustrative purposes only - always refer to the rental provider's full rental agreement and terms and conditions for up-to-date and complete details.