Please note: for Avis Australia's full terms and conditions, a link will be provided upon booking submission.
Below is a summary of the most important information. If you have further questions, please contact our customer care team.
The Excess Damage Fee can range between AUD $4,608 and AUD $8,639 and will be specified in the Rental Agreement you accept upon pick up.
The excess is the most you’ll pay towards repairs for damages to the vehicle’s bodywork, where the repairs are covered by the rental provider’s basic insurance. The basic insurance often doesn’t cover damage to other parts of the vehicle (overhead, underbody, interior, windows, wheels) or other charges (misfuelling, loss of use, key loss, towing, roadside assistance, child seats, GPS devices, personal belongings); you may be charged full costs for repair or replacement expenses that are not covered by the basic insurance.
Protection options to reduce or reimburse the rental vehicle excess are available. These options include third-party Rental Vehicle Excess insurance, and excess reduction waivers sold by the rental provider at the rental counter.
1.29% of the total transaction value will be charged to any card used for payment with Avis Australia.
For the security of the credit card holder, the primary driver must present a credit card in their own name. It is not possible to collect a vehicle with someone else's credit card.
If paying by credit/debit card, a security hold of AUD $200 (AUD $400 for commercial vehicles), in addition to the estimated total rental charges, will be charged to the nominated card. The card holder will not have access to the security deposit funds until billing is finalised upon completion of the booking.
For Franchise locations, the security deposit/bond may be up to AUD $600 if a debit card is used. Please contact VroomVroomVroom prior to pickup for accurate security deposit information direct from the rental provider.
Avis accepts any debit card which:
Avis does not accept prepaid or reloadable value cards, travel money cards, or EFTPOS cards. A credit or debit card as outlined above must be presented upon collection of the rental vehicle. Only upon completion of the booking will some Avis locations accept prepaid and reloadable value cards as a form of payment.
A credit or debit card is required at pickup to secure funds for the rental vehicle. When the vehicle is returned, customers may have the option to pay by cash.
If paying by cash, please contact VroomVroomVroom upon placing the booking to confirm Avis’s ‘cash qualification’ requirements, which include prepayments, refunds, and the time required to process a qualification application. Cash payments must be arranged and agreed to in advance.
These forms of payment are not accepted by Avis Australia.
Upon commencement of the booking, renters are required to present a valid passport or national ID card, an unrestricted driver licence printed in English, and an accepted credit or debit card.
A valid driver licence from the primary driver’s country of residence must be presented in person upon collection of the rental vehicle.
This licence be unrestricted (ie. not a probationary licence) and must include a photograph of the driver, be printed in English, and represent legally authorised, uninterrupted driving privileges for at least one year immediately prior to the rental pickup date.
The licence must certify the driver as qualified to legally operate the class and category of the vehicle being rented.
All driver licences printed in non-Latin/non-Roman characters must be accompanied by a valid International Driving Permit (IDP).
Any and all required documentation must be under the primary driver’s name and be presented by the primary driver upon collection of the rental vehicle.
Chinese licences are accepted when presented in conjunction with a full English translation supplied by an approved translator, including notary translations performed in China.
Avis requires drivers to be of or over the age of 25. Some Avis locations may allow drivers of or over the age of 21 to rent a vehicle, however, drivers under the age of 25 may incur a daily Young Driver surcharge of AUD $25 (excluding GST) per day.
These minimum age requirements may also restrict the types of vehicles available to young drivers. There are no maximum age restrictions for older drivers renting with Avis Australia.
Local fees and charges may be added to the total cost of the booking by Avis upon collection of the rental vehicle.
Additional drivers can be added to the Rental Agreement upon collection of the rental vehicle.
Additional drivers are permitted to drive the rental vehicle, provided they meet the following requirements:
Additional drivers may be added to the Rental Agreement without charge where they are:
Any additional driver who does not fit the categories above will be charged per day to be authorised to drive the rental vehicle. A cost of AUD $5.50 per day per driver—capped at 5 days—at a maximum charge of AUD $27.50 will be incurred.
Additional fees and charges may be applied by the rental provider upon collection of the rental vehicle.
Full to Full: The vehicle is supplied with a full tank of fuel; if the vehicle is not returned with a full tank of fuel, additional refuelling fees will apply.
Unlimited kilometres are included for the duration of the booking unless otherwise specified when booking.