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Compare car hireThis summary is for illustrative purposes only and may not apply to all reservations. We try our best to keep it up to date and relevant, but we can't guarantee that it is accurate or error-free. If you have questions regarding a specific rental, please contact our customer care team.
Avis accepts Amex, Mastercard, and Visa credit cards, and Mastercard and Visa debit cards. Avis does not accept a prepaid or reloadable stored value card, a travel money card or an EFTPOS card, although some locations may accept a prepaid or reloadable stored value card as a final form of payment at the end of the rental — please check with depots directly. Avis also does not accept electronic payments with phones or contactless tap-and-go payment types. Avis does not accept cash.
In all cases a physical card must be presented.
Avis may levy an additional charge for any of the following (though not limited to) cases:
Additional drivers
Child seats
GPS
Avis allows additional drivers for a daily surcharge of $5.69 per day (capped at $39.85 per additional driver). Note that any additional nominated driver, as with the primary driver, must have a full drivers licence and be present when the vehicle is collected at the beginning of the rental period.
The minimum age for renting a hire car with Avis is 21 years old, and there is no maximum age specified.
With the exception of assistance and guide dogs for individuals who are visually or hearing impaired or who require assistance dogs for emotional or other forms of support Avis does not allow animals in their rental vehicles.
If you cancel your Avis booking through a no show, or even with prior notice, depending on the payment method selected, there may be a cancellation charge applied.
Avis can supply child and booster seats for a fee, but it is the responsibility of the renter to check and ensure any child safety seats are fitted correctly prior to commencing the rental. You may install your own child safety seat or capsule of any type in our vehicles at your own risk.
Avis applies a 1.29% surcharge to credit and debit card transactions.
In the unfortunate event of an accident:
If there are injured people, contact emergency services first.
Contact Avis with relevant information including the licence plate, make and model, colour (if known), nature of fault, precise location of vehicle, contact number, and whereabouts of keys.
Prepare a written accident/damage report
Submit the report to Avis.
Avis accepts all Australia-issued digital licences. For international digital licences acceptance depends on the country concerned, please see the Avis Terms and Conditions for details.
Avis allows the driving of their rental vehicles above the snow line as the condition that Snow Cover has been purchased, the appropriate equipment (such as snow chains) is used, and it is considered safe to drive in the region impacted by snow.
To rent a hire car in Australia, Avis requires that any driver has a current drivers licence, in English, that is valid for the type of vehicle being rented, and that has been held for at least one year. Provisional licences and Learner Permits are not accepted. Should the licence be in a language other than English, Avis will accept a certified translation in English or an International Driving Permit.
Avis accepts all Australia-issued digital licences. For international digital licences acceptance depends on the country concerned, please see the Avis Terms and Conditions for details.
Avis prohibits using its vehicles in ways that risk damage, violate the law, or breach safety standards. This includes reckless driving, driving under the influence, using the wrong fuel, or ignoring warning lights and signals. Causing damage to the roof, undercarriage, windscreen line, or from overloading, towing improperly, or attaching unauthorised items is not permitted and driving in a manner that causes these types of damage can impact on coverage. Off-road driving, driving through water, or entering car parks with low clearance is also banned.
Only authorised drivers may operate the vehicle, and it must not be used for racing, carrying passengers or cargo for payment, or committing unlawful acts. Smoking, fitting unauthorised equipment, or driving in restricted or unsafe areas such as beaches, and fire trails is not allowed. Where driving in snowy regions is permitted, snow chains must be fitted and adjusted properly, and hubcaps removed to avoid damage. Repairs require prior written approval from Avis.
Improper use may void coverage and loss damage waivers and leave the renter liable for the entire costs of any damage. Please see the Rental Agreement for detailed coverage on prohibited uses and driving restrictions for Avis rental vehicles.
You must never take the rental vehicle:
In New South Wales:
Above the snow line; being Jindabyne, from the beginning of June until the end of September;
In Northern Territory to:
Gove Peninsula,
On the Jim Jim Falls Rd to Jim Jim Falls and Twin Falls;
in Queensland:
On Highway No. 27: beyond Chillagoe in a westerly direction
On Highway No. 1: beyond Normanton in a southerly direction and no further north than Karumba
Beyond Cooktown to the north or Lakeland to the west and no further north than Cape Tribulation on the Coast Rd
On a coastal road north of Cape Tribulation, unless the vehicle is a 4WD vehicle
On the Bloomfield Track north of Cape Tribulation;
In Victoria:
Above the snow line; being Bright, from the beginning of June until the end of September;
in Western Australia to:
On the Kalumburu Rd, Tanami Rd, Canning Stock Route, Gunbarrel Hwy and Holland Track,
On the Gibb River Rd, Broome-Cape Leveque Rd, Bungle Bungles, Karijini National Park and Windjana Gorge unless the vehicle is a four-wheel drive;
Avis supplies EVs with at least a 77% charge. If the vehicle is returned with a charge level below this, you will be charged the EV Charging Fee to return it to the expected level.
Any underbody or battery damage caused by driving an EV over foreign objects is not covered by damage liability reduction or waiver products, and you will be liable for this damage.
EVs must not be driven through an automatic car wash. Any damage that occurs from driving an EV through a car wash is not covered by any damage liability reduction or waiver products, and you will be liable for all costs associated with damage caused from this prohibited use.
If you are unsure what fuel to use, please ask the station attendant or contact the Avis rental location for advice. Avis will supply the rental vehicle with a full tank of fuel, and expect the vehicle to be returned in the same condition. If you return the vehicle without a full tank of fuel, Avis will charge you the refuelling cost along with a surcharge fee.
Avis does not pay any infringement notices and it is the sole responsibility of the hirer to pay all fines in relation to infringement notices issued during the rental period. In the event that Avis receives an infringement notice for a speeding, parking, or other traffic infringement relating to the period the vehicle was on hire, the hirer will be charged an additional administration fee of $35.75, and the liability for the fine.
If your driving licence is not in English, an International Driving Permit or an English translation is required. Renters with licences from countries who are not part of the International Driving Permit Agreement should carry a certified translation of their licence.
If you want to rent from an Avis location that is within 100km of your place of residence, then Avis may need to complete some additional checks, and you will also need to pay a bond of $1,000 to secure the rental. You will need to provide a utility bill from your place of residence that is no more than 30 days old.
To pick up an Avis rental car you need to satisfy both the licence and payment criteria:
You must present a valid and accepted credit card or bank issued Mastercard or Visa debit card (see Accepted Forms of Payment above).
You must meet the licence rules.
For security purposes, the owner of the credit card entered on the payment step when making a booking must be present to collect the vehicle and is required to sign the Rental Agreement.
If you are going to be late to pick up your car, please contact Avis as soon as possible.
Avis vehicles are covered by standard motor vehicle insurance; however, an excess of between $5,900 and $7,900 may be charged for any loss or damage incurred during the hire period, regardless of fault. This coverage may not be applicable if the vehicle has been used in a manner in contravention of Avis Terms and Conditions.
The rental vehicle excess can be reduced through the purchase of collision damage waiver products of which Avis offers both Excess Reducation and Zero Excess. Please see the Avis Terms and Conditions for further information.
Excess insurance is also available through third party providers such as Prosura.
After hours drop off of Avis rental vehicles may be available — check with the depot concerned, likewise contact the rental location if you wish to extend your rental. In the event of an early return, no refund applies. All hires are counted in 24 hour durations. Late returns of Avis hire cars beyond a 59 minute grace time may attract supplementary charges.
Avis provides 24/7 emergency roadside assistance for breakdown and accidents. If a roadside assistance callout relates to something that is your fault (for example running out of fuel, losing the keys, locking the keys in the vehicle, or if a wheel needs to be changed due to a puncture), there is a callout fee of $255.62 associated with roadside assistance unless you have purchased Roadside Assistance Coverage. For any mechanical breakdowns related to a vehicle fault, there is no charge.
The security deposit is a downpayment of up to $200 pre-authorised to your credit card (on top of the amount in the Rental Agreement) at the commencement of your rental. Deposits can vary depending on the type of vehicle and other determinants. All deposits must be paid for by credit card.
Avis have partnered with Linkt and when a vehicle is used on a toll road, this is automatically linked to your reservation. The toll and a service fee of $3.30 (per toll) is added to your account for any toll road you use.
Avis does not levy a young driver fee.
Remember - this summary was prepared for illustrative purposes only - always refer to the rental provider's full rental agreement and terms and conditions for up-to-date and complete details.