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Compare car hireThis summary is for illustrative purposes only and may not apply to all reservations. We try our best to keep it up to date and relevant, but we can't guarantee that it is accurate or error-free. If you have questions regarding a specific rental, please contact our customer care team.
Andy’s accepts AMEX, Diners, Mastercard, and Visa credit cards, Mastercard and Visa debit cards, and cash for rental payment.
Andy’s may levy an additional charge for any of the following (though not limited to) cases:
Additional drivers
Child seats
Additional roadside assistance coverage
If a vehicle requires cleaning a minimum charge of $100 will be incurred to cover the collection of the vehicle, cleaning and wet vac or polishing of marks etc to be done plus staff time incurred to do those jobs.
Andy’s allows additional drivers for a surcharge per driver per day. Note that any additional nominated driver, as with the primary driver, must have a full drivers licence and be present when the vehicle is collected at the beginning of the rental period.
The minimum age for renting a hire car with Andy’s is 21 years old and there is a Young Driver surcharge for drivers under the age of 25 of $10 per day. Andy’s does not impose a surcharge for senior drivers, nor does it have a maximum age limit. All drivers, including young drivers, must have held their licence for at least one year.
Animals of any kind are not permitted in Andy’s vehicles.
If you cancel your Andy’s booking through a no show, or even with prior notice, there may be a cancellation charge applied.
Andy’s can provide child and toddler seats, baby seats, and booster seats. These all conform to government standards, and as supplies are limited, please order a child seat at the time of your reservation, stating the age of your child so the correct type of child seat can be booked. Please check that the restraint is installed to your requirements before driving off, as Andy’s does not take any responsibility for incorrect fitting.
A surcharge is applied to AMEX and Diners transactions.
In the unfortunate event of an accident:
If there are injured people, contact emergency services first.
Contact Andy’s with relevant information including the licence plate, make and model, colour (if known), nature of fault, precise location of vehicle, contact number, and whereabouts of keys.
Prepare a written accident/damage report
Submit the report to Andy’s.
Andy’s accepts Australian government-issued digital licences.
Andy’s does not permit the use of the vehicle above the snow line.
Andy’s requires that all drivers have held their licence for at least 12 months, and present a valid photo ID such as a passport or government-issued photo ID.
Learner permits are not accepted.
If the driving licence is not in English, an International Driving Permit or approved English translation is required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licences from countries who are not part of the International Driving Permit Agreement should carry a certified translation of their licence.
Andy’s prohibits using its vehicles in ways that risk damage, violate the law, or breach safety standards. This includes reckless driving, driving under the influence, using the wrong fuel, or ignoring warning lights and signals. Causing damage to the roof, undercarriage, windscreen line, or from overloading, towing improperly, or attaching unauthorised items is not permitted and driving in a manner that causes these types of damage can impact on coverage. Off-road driving, driving through water, or entering car parks with low clearance is also banned.
Only authorised drivers may operate the vehicle, and it must not be used for racing, carrying passengers or cargo for payment, or committing unlawful acts. Smoking, fitting unauthorised equipment, or driving in restricted or unsafe areas such as beaches, and fire trails is not allowed. Where driving in snowy regions is permitted, snow chains must be fitted and adjusted properly, and hubcaps removed to avoid damage. Repairs require prior written approval from Andy’s.
Improper use may void coverage and loss damage waivers and leave the renter liable for the entire costs of any damage. Please see the Rental Agreement for detailed coverage on prohibited uses and driving restrictions for Andy’s rental vehicles.
The area of use of a rental vehicle from Andy’s is restricted to the Southeast Queensland region. From the Sunshine Coast, south through to Byron Bay and west to Toowoomba. The area of use must be shown on the face of the contract and deviations of more than 100 kilometres in any direction are not allowed without written consent from Andy’s. Driving outside of these areas without written permission from Andy’s Auto Rentals will void the liability and the hirer will be liable for all costs.
When booking the vehicle, if you are travelling outside of the Brisbane – Gold Coast – Sunshine Coast area, please contact our office first as additional fees and charges may be incurred & you may void your insurance cover. Vehicles cannot enter South Australia, Western Australia, Tasmania or the Northern Territory at all.
Andy’s vehicles must not be operated off-road or on any beach. 4WDs are not to be used for towing unless the towing fee has been paid.
If you are unsure what fuel to use, please ask the station attendant or contact the Andy’s rental location for advice. Andy’s will supply the rental vehicle with a full tank of fuel, and expect the vehicle to be returned in the same condition. If you return the vehicle without a full tank of fuel, Andy’s will charge you the refuelling cost at a premium rate. If you have chosen a pre-paid fuel option, then the above may not be applicable.
Andy’s does not pay any infringement notices and it is the sole responsibility of the hirer to pay all fines in relation to infringement notices issued during the rental period. In the event that Andy’s receives an infringement notice for a speeding, parking, or other traffic infringement relating to the period the vehicle was on hire, Andy’s charges the hirer an additional administration fee of $100, and will transfer the liability to the driver.
If your driving licence is not in English, an International Driving Permit or an English translation is required. Renters with licences from countries who are not part of the International Driving Permit Agreement should carry a certified translation of their licence.
To pick up an Andy’s rental car you need to satisfy both the licence and payment criteria:
You must present a valid and accepted credit card or bank issued Mastercard or Visa debit card (see Accepted Forms of Payment above).
You must meet the licence rules.
For security purposes, the owner of the credit card entered on the payment step when making a booking must be present to collect the vehicle and is required to sign the Rental Agreement.
If you are going to be late to pick up your car, please contact Andy’s as soon as possible.
Andy’s rental vehicles are covered by standard motor vehicle insurance; however, an excess may be charged for any loss or damage incurred during the hire period, regardless of fault. This coverage may not be applicable if the vehicle has been used in a manner in contravention of Andy’s Terms and Conditions.
The rental vehicle excess can be reduced through the purchase of collision damage waiver products. Please contact Andy’s for further details.
Excess insurance is also available through third party providers such as Prosura.
Contact the Andy’s rental location if you wish to extend your rental. In the event of an early return, no refund applies. All hires are counted in 24 hour durations. In the event of a late return of more than one hour, supplementary fees may apply.
Andy’s provides 24/7 emergency roadside assistance for breakdown and accidents. If a roadside assistance callout relates to something that is your fault (for example running out of fuel, losing the keys, locking the keys in the vehicle, or if a wheel needs to be changed due to a puncture), there is a callout fee associated with roadside assistance. For any mechanical breakdowns related to a vehicle fault, there is no charge.
The security deposit is a downpayment pre-authorised to your credit card at the commencement of your rental. The amount of the bond depends on a number of factors, including, but not limited to, the age of the driver and the liability reduction option selected.
Andy’s will release the bond pre-authorisation ten days after the completion of a rental, and it may take up to five days for your bank to release the pre-authorisation.
Andy’s rental vehicles are not equipped with toll tags, instead the licence plate is recorded to determine toll usage. If you travel through a toll collection point, your credit card will be charged for the toll and an administration fee of $4.95.
Andy’s levies a Young Driver fee for drivers under the age of 25 of $10 per driver per day.
Remember - this summary was prepared for illustrative purposes only - always refer to the rental provider's full rental agreement and terms and conditions for up-to-date and complete details.