Important Update on our Insurance Provider Prosura
By Vroom Team • Reviewed 14 Jan 2026
Friday 9th January 9:00 AEST
Vroom Vroom Vroom Pty Ltd (Vroom) is aware of a cyber incident affecting its rental vehicle excess insurance provider Prosura Pty Ltd (Prosura) involving unauthorised access to a portion of Prosura’s internal IT systems by an unknown third party.
Prosura is a separate entity to Vroom. However, we have taken the additional precaution of conducting an urgent review of our own systems and have not identified any impact to the integrity of our services, platforms or customer data.
We’re taking this incident extremely seriously and are working closely with Prosura to ensure that all appropriate action is taken in response to this incident.
We are aware that some Prosura customers have received fraudulent emails requesting they contact a third-party email address.
We ask that all customers please not respond to any email, telephone or text messages that seem suspicious. Please refer to the Incident Page on Prosura’s website where updates and relevant information will be provided as it becomes available.
Sincerely,
VroomVroomVroom
Support: help@vroomvroomvroom.com.au
Frequently Asked Questions (FAQ’s)
When did this happen?
Prosura first identified the incident in late 3 January 2026 and immediately notified its customers. Prosura has been working as a priority to determine what happened and what information may have been impacted.
Since being notified by Prosura, Vroom has worked closely with Prosura to ensure that all appropriate action is taken in response to this incident.
What has been done in response to this incident?
As soon as Prosura became aware of this incident, Prosura quickly enacted its incident response plan and began working to ensure the security of its systems, with support from external experts.
Prosura has notified the Australian Cyber Security Centre (ACSC) and the Office of the Australian Information Commissioner (OAIC) and will notify any regulatory bodies in accordance with their obligations.
I have never had a policy with Prosura has my personal data been compromised?
We offer Rental Vehicle Excess Insurance via Prosura when booking a car rental online through our platform.
Limited details may have been collected by Prosura in order to provide you with a quote or policy for your car rental travel dates. Prosura does not store credit card details.
About the author
Vroom Team
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