Hotel Star Ratings

All over the world hotels and restaurants advertise that they are particular star rating to help them gain your business. So you have booked yourself a 4 star hotel for your next trip away but what does it mean and where does this rating come from.

In Australia the star rating system is between 1 to 5 star and is awarded by AAA Tourism. AAA Tourism has been rating hotels since the 1950's and in Australia is represented by the states automotive clubs like RACQ & NRMA. This governing body sends out independent assessors annually who inspect the facilities and levels of comfort and luxury that is offered by a property. Property types are also grouped so that a Bed & Breakfast isn't disadvantaged by being compared to large international hotel.
Not only do star ratings help you know the level of comfort and service you will experience but it also allows you to know that the property you are checking into is trusted and regulated. Star ratings for properties who fail to maintain the awarded level can be struck from the list until they improve service facilities and comfort. During some searches online you may see the title Self Rated Property. This means that the property has given the rating to itself and may be misleading.

Minimum standards for the for Star Rated properties include the following

• Must be clean and well maintained
• Have contactable management
• Well presented staff
• Bedding included in the nightly rate
• Serviced rooms
• Privacy in the rooms at night
• Food and beverage outlets
• Room Service
• Business Facilities

Hotel Standards for Star Ratings are below but to research the standards for the other accommodation styles please see the Star Ratings website.

Five Star
5 Star properties will offer valet parking and concierge service, 24 hour room service, gym & pool facilities, Bar and Restaurant options and robes and slippers in the room. The room will be luxuriously appointed. 24 hour Room Service and Housekeeping is offered

Four Star
4 Star properties will offer well appointed rooms, pool facilities a restaurant and bar, Room Service and Housekeeping 16hours a day. All rooms will have ensuites.

Three Star
Modest room appointments that are well maintained. Some Business Facilities. Surrounds may be slightly dated. Restaurant may or may not be offered.

Two Star
Basic Accommodation that is reasonably maintained. May or may not have an ensuite bathroom.

One Star
Simple Accommodation that is clean and without many appointments in the room. No guest facilities and possibility of shared bathrooms

Half Star Additions
Properties that have a half star added to the rating mean that the offer more extensive services and facilities than is required for the full star rating.

Head to the Star Ratings website for further information and standards for accommodation in Australia.


Rental Guides