Privacy Policy

TERMS AND CONDITIONS

acts as a broker between you (the client) and the car hire companies. Your rental is subject to the rental terms and conditions of the car hire company with whom the reservation is made. For example: bookings made with Avis will be subject to the Avis terms and conditions at the time of booking.

“Fun Deals” and value specials:
has negotiated Vroom Deals and specials for you that result in real value that we pass on to you. To receive the benefits from Avis, Hertz, Europcar and Thrifty all bookings must be initiated via the VroomVroomVroom.com.au site. This will ensure that the VroomVroomVroom.com.au value code is inserted into the reservation form for each company. Any reservation not made via the VroomVroomVroom.com.au site will not insert the VroomVroomVroom.com.au value code and therefore not receive the applicable Vroom Deal.

Multiple reservations:
If after placing a reservation you need to repeat the reservation process (eg. if a second reservation is required) from VroomVroomVroom.com.au, start at the GET A QUOTE link to ensure the discounted rates are applied again.

Optional Insurance:
Renters incur a standard excess when a vehicle is damaged or in an accident. This amount will be advised during the reservation process. The excess can be reduced to a lower amount by paying an optional excess reduction fee upon vehicle pickup.

Payment:
The rental amount is payable upon vehicle pickup directly to the car hire company. All major credit cards are accepted. Credit card details may be required to secure the reservation at the time of booking however the payable amount will not be debited until you collect the vehicle and sign the rental contract.

Once the reservations is made, amendments and/or cancellations are to be made via the car hire company with whom the reservation is made. See the "Make Changes" page for direct access to the respective car hire company amendment pages. You will need your Booking Number.

Child Seats: Available on request from most locations. Please select the baby seat option on the reservation form.

PRIVACY STATEMENT

At Vroom, we know what it is like to receive unwanted emails (SPAM). We hate it! And that is why we are committed to respecting your privacy to the highest degree.

Detailed below are the issues covered by our privacy statement however - IN SHORT - when you make a reservation via VroomVroomVroom.com.au we will contact you once to thank you for using our service and give you the opportunity to OPT IN and receive insider travel tips and further discounted offers via email. Offers will be made by VroomVroomVroom.com.au and other travel brands under the AussieWeb and RentNew Global Pty Ltd travel sites. If you choose not to OPT IN then we will not contact you again, unsolicited, therefore no need to remove yourself from our email list.

Our Privacy Statement covers the following issues:

How is your information collected:
We will only collect your name and email address and information relevant to your reservation via the VroomVroomVroom.com.au site. Your information may be necessary for us to provide you with goods and services you have requested, information necessary to protect or enforce our legal rights or interests, or is required by law.

If you have opted in we may ask you to provide other details voluntarily from time to time to enable us to improve our service or consider the wider needs of our customers or potential clients.

Wherever possible we will collect your personal information directly from you. If your personal information is collected from a third party we will take reasonable steps to ensure that you are aware that this has been done.

How is your information used:
After making a reservation via VroomVroomVroom.com.au we will contact you once to thank you for using our service and give you the opportunity to OPT IN to our client database and receive insider travel tips and further discounted offers via email. Offers will be made by VroomVroomVroom.com.au and other travel brands under the AussieWeb and RentNew Global Pty Ltd travel sites. If you choose not to OPT IN then we will not contact you again, unsolicited, therefore no need to remove yourself from our email list.

The information you provide may also be used to fulfil our legal requirements (for example disclosure to law enforcement agencies). You can notify us at anytime to be removed from our client database if you do not wish offers in the future. You can make such a request by email to
removeVroomVroomVroom.com.au

When is your information disclosed:
We respect the privacy of your personal information and we will take all reasonable steps to keep it confidential. We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to the primary purpose of collection, being for the provision of goods or services requested by you. For removal of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.

We also share your personal information with other travel brands in the AussieWeb and RentNew Global Pty Ltd travel sites when necessary to meet your service needs. These companies share our commitment to these Privacy Principles.

Otherwise, we will only disclose your personal information without your consent if this is:

Necessary to provide you with the goods and services you have requested.
Necessary to protect or enforce our legal rights or interests or to defend any claims made against us by any person (including you).
Necessary to lessen a serious threat to a persons health or safety or If required by law.

We protect your personal information with up to date techniques and processes, which meet current industry standards to ensure that your personal information is kept secure and confidential.

Only employees who perform services on our behalf, and are authorised to handle your information, will have access to your personal information.

We will not retain any of your personal information for any longer that it is required by us, except to fulfill our legal obligations.

With your help we will take all reasonable steps to make sure that the personal information is kept complete and up to date.

You may ask us to give you access to the personal information that we hold about you at any time. This access is subject to some exceptions for example, you may not obtain access to information relating to existing or anticipated legal proceedings.

You can request access to your information by (web page or email). You will be asked to specify the information that you want access to, and you will need to verify your identity before we are able to provide the information. This is a free service unless the information you request requires us to access archived material or spend significant time in preparation or research. If this occurs we will advise the likely cost in advance and can help refine your request if necessary.

We are committed to ensuring the information we hold on you is up to date and accurate. If you do find inaccurate information let us know and we will take all reasonable steps to correct the information. If you believe the personal information that we hold on you is in-accurate or incomplete and VroomVroomVroom.com.au does not agree with you, we will provide a statement expressing your disagreement with the information where that information is kept.

What if you believe we haven't lived up to our commitments:
VroomVroomVroom.com.au is committed to protecting your privacy, and our policies and procedures have been developed with this intent. However sometimes human errors do occur. If you think that we have not lived up to our commitment please contact us by email:
infoVroomVroomVroom.com.

We will respond to any complaint within 2 working days. Where we have done the wrong thing we will apologise and take all reasonable steps to ensure that it does not happen again.

is bound by the National Privacy Principles for the handling of personal information. The Australian Federal Commissioners website provides useful information regarding privacy and protection in New Zealand. www.privacy.gov.au