Rental Suppliers

Car rental suppliers sometimes get stuck in the same category as car- sales people, meaning that most people don't like them and want to avoid all contact with them.

From what the survey results say, this feeling seems to be justified. It's quite un- nerving just how many of our renters don't feel that the suppliers are living up to expectations. While the majority seem to think the global brands are doing a good job, a fair amount of renters have been disillusioned after their experiences with one.

The main issue will always be added costs on top of the quotes originally given out to customers. Our office gets countless emails from concerned renters, wanting to double check whether our quote is final, or if they will be slapped with lots of other fees when they arrive.

While we can safely say that our quotes always include all fees charges and taxes, the biggest problem for us, as an agent, is making renters aware of their terms and conditions. You’d be surprised how many customers only decide to ask questions after they’ve already made a booking.  Situations like that are what lead to confusion at the reservation desk and complaints about misrepresentation. We can’t stress enough that you need to read the terms and conditions before you book, if you don’t like what you read, you can always book with another supplier.

You can find the terms and conditions of each car by clicking on the one you like and scrolling down to the box below the booking form. All details are listed here, including the rental requirements, insurance excesses and terms and conditions.

In the end, you are paying for your car rental and you deserve to be kept in the loop. You shouldn’t pay to have the wool pulled over your eyes, so be sure to get what you pay for and know what you’re entitled to before you arrive.

By Leah Bradicich